Nucci's Pasta House — Restaurant in Pittsfield

Nucci's is always a special treat and this visit just so happened to be for my birthday. I have NEVER had bad service from nucci's till today. Our waitress threw a fit over everything and was VERY rude. We originally were going to go Dutch on 5 tickets because we were a large family but she made such a big deal about it that my mom felt like she had to pay for everyone so we could have 1 ticket. My mom wanted to sub American cheese for mozzarella... another eye roll from our waitress. And me, the birthday girl, wanted Alfredo instead of marinara with my toasted ravioli and she says ' I don't think you should do that, it will hold the whole order up and everything will take forever. And the kitchen doesn't do that because we are busy' (they werent even that packed yet...meanwhile 4 of us had a meal with Alfredo!) Made me feel 2 inches tall. She came back later, still with an attitude, and said that if we thought she was rude it was because she was called in and we weren't supposed to be her table! No apology, just a statement. The way I see if we are tipping you then we are your table. I still tipped her a decent tip of $25 and some change, even though everyone at the table said I should have stiffed her. I will be calling Nucci himself and speaking with him about this visit. He has always worked so hard to ensure that every visit I have had there was excellent and if I were him I would like to know how my staff are treating good customers... On there birthday of all days... Plus side... As always the food was Devine. To the waitress, if you read this, you know who you are and unlike you I didn't want to make your day any worse by validating you were rude when you addressed it, but please do not treat people like...

This Is a hard review to give. I'll start with my son's food. He ordered a 12in cheese pizza. Seeing as this place comes off as an Italian place, he was pretty excited to try their pizza! He was so disappointed when it was brought to the table! The flattest and blandest looking pizza was sat in front of him.. he still had hope though! Till he tasted it... he said it didn't even taste like pizza and the sauce just didn't taste right.. I tried it, and it tasted like a basic generic pizza that hadn't been cooked all the way thru.and it had grease dripping from it when I held it up. BUT, I ordered the ribeye and shrimp and it was fantastic!! My steak was perfect and fell apart!! The shrimp were also so yummy and prepared great! My food was top notch 😁 The service was great as well! The woman that took care of us was very kind and attentive. She even boxed up our food for us. Although, she didn't offer any solution or much compassion when I told her that my son was unhappy with his food. We really had assumed that pizza would be something that this place did well with. We were sadly mistaken. Maybe this was just an off night but I don't think we'll be trying the...

My wife, my parents, my brother and I went to have dinner at Nucci’s for the first time tonight. We were seated fairly quickly and got our drinks in a timely manner. Our order was taken. We received refills and those who ordered salad received that quickly. Around 50 minutes after ordering our server informed us that the kitchen hadn’t received our order and our food hadn’t been started. As we were in a hurry my wife and I left immediately but my parents stayed. I called my parents later in the evening and found it took another 15-20 minutes for their food to come out. I asked how they were compensated for the poor service. They let me know that they weren’t charged for my wife’s and my drinks. Nothing else was done to rectify the situation. I’m assuming nucci’s has poor system for placing orders to the kitchen. However, I don’t think all the blame can go to the order system. Our server should have acknowledged that other customers who were seated after us had their food delivered before ours and she should have checked to see what was going on. I can say that this was my first and last...