Honey-Jam Cafe Plainfield — Restaurant in Plainfield

This was my first visit ever for a Honey-Jam (10/24/21) and let me tell you I will never be returning. We were a party of 6, totally understood we would be waiting for a table. By the time we sat down, they pushed two tables together and the one table wasn't even cleaned. Still had 2 plates, empty coffee creamer, an empty coffee cup. We ordered soft drinks as well as some bloody marys. 20 mins go by, we just get the soft drinks and no drinks. I had asked where they were and were told that the bar was backed up 20 mins but it was coming. 10/15 mins later our drinks come along with our soups. Another 30 mins pass and we asked about our food and the server stated it was coming. Fast forward waiting over an hour for food comes out, but 5 out of the 6 were cold. Not one person asked how anything was. At this point I wasn't even upset, I was annoyed. Left half the food on the table and was asked if we wanted boxes - which we did not take any. We get our bill and their was a 20% add gratuity for the WORST service. I then waited another 5 mins for someone to check me out. No one still has asked me how anything was, just took the payment. They first day did not know how to do half cash half card. I get a new lady and same thing, did not ask how anything was and asked me if I wanted to tip more. That's when I said, why would I tip more for bare minimum? All my food but one plate was cold. She took my payment and asked if I wanted to talk to a manager. I said yes and the manager came up to me and told her how my experience was and she said why did I not get her sooner before I paid my bill? I told her I did not have an option. I told her I was very disappointment and will not be ever returning. My advice, spend your...

Honey Jam Café has been one of my favorite spots for breakfast with my wife, a place we frequent for its great food and usually welcoming atmosphere. However, our recent visit was disappointing due to the behavior of the young lady hosting at the front.

From the moment we entered, her demeanor was off-putting. She greeted us with an attitude, walked us to our table without a word, and when it came time to pay, simply flipped the screen around without so much as a “thank you” or acknowledgment. She was the first and last person we encountered during our visit, and her rudeness left a bad taste that overshadowed an otherwise pleasant meal.

The rest of the staff, as always, were fantastic—attentive and kind, making sure everything was perfect during our meal. It’s unfortunate that one person’s poor attitude can negatively affect the entire experience.

If you’re unwell or not in the right mindset to work in customer service, it’s better to take a day off rather than risk ruining the reputation of such a wonderful establishment. Honey Jam Café deserves better representation at the front, and I hope this feedback helps...

I ordered pick ups from here a few times. And I think ordered DoorDash delivery once. I was in the middle of work and really hungry with a super busy day as I had not eaten anything even though it was already the afternoon.

I received my order and half of it was wrong. I ordered a gluten free crepe with specific toppings, but the order was all wrong. It was a french toast. I cannot have gluten. The restaurant was closed by that time and so I called DoorDash and they gave me a refund on the order.

Keep in mind for my pick orders, they had previously gotten orders a bit off and I would let it slide, but this time I did not because this was bad customer service especially a disregard of someone’s food allergies. The next time I tried ordering food from them through DoorDash, they cancelled it…for no reason.

Clearly this restaurant cannot take responsibility for their mistakes or accept that it’s customary to satisfy a customer if they didn’t provide proper service or food that I paid for. But this is my last straw with them anyway. Luckily I found a better brunch/breakfast place nearby by which is...