Subway — Restaurant in Plainfield

We ordered online and the food was ready for us when we got there. We took it home and it was the wrong order. They gave us someone else's subs. We called the store and told the staff we got the wrong order and the employee said, "okay, well I don't know how that would happen". No corrective action was offered so I had to suggest we come in and get our order remade. I told him the name on the order so it would be ready when we got there and he said ok and hung up. When we got there they were out of some supplies, and they didn't even start any of the sandwhiches. When we got there, my wife went inside and the staff member told her they tried to call the people who got our food to get our sandwhiches back for us. Really? They were going to give us food that someone else already took home? During COVID? Pretty sure that violates multiple health policies. Who knows what the staff did with the sandwhiches we brought back. They set it on the counter like they were going to give it to the other people. After that we had to wait another ten minutes to get the sandwhiches after we arrived. Not only that, but the cashier didn't even say anything to my wife when the order was ready. She just stared at her like she didn't know what to do and my wife had to ask for the food. To top it off, not once did anyone ever apologize for the mistakes or the inconevience of making us drive back or offer anything for our troubles. Some of them were even rude in the process. We do not plan on returning and we plan on sharing our experience with...

My boyfriend and I had a buy one get one free footlong sub. I got tuna sub, I did not get it toasted. I was eating it and it tasted like gritty, went ahead and ate it anyway, took another bite and it was hard I spit it out and took my whole sub up to them and told them about, now I'm not mad, I didn't make a scene, but yet the woman was yelling at me saying it is fresh and the manager said it was hard because of the bread, I told him I didn't get it toasted, I asked for a different footlong, he told me he could only fix a 6",that I still had the other 6" there, I told him if you was in my shoes and half of sandwich it bad would you eat it, and he said I'll fix you the footlong but I would have to charge for it or I can fix you 6" and not charge. I was fuming, so I walked out. I...

Why did I not read the reviews first?? Trying out the mobile app, saw a BOGO offer for footlongs. Awesome. My chicken onion teriyaki's were NOT toasted as requested, there was no cheese whatsoever, the chicken chunks were huge & just barely over the 'undercooked' threshold. There were several pieces that I just didn't want to chance eating, to be honest.

And the Indian guy everyone's talking about... He's real. He brought the sandwiches to my car with a frown. I had to point out that I ordered chips & drink. He huffed back inside & basically threw those at me. No bag. This dude just has a bad attitude. You'll see.

I will NEVER go back. Shouldn't have gone in the...