Pizza Hut — Restaurant in Pleasant Hill

I used to be a loyal customer here and get pizza once a week until I dealt with someone claiming to be the manager named Taylor. This girl was rude over the phone. The only reason I called is because I was afraid I didn't leave the driver a tip. She then proceeded to tell me my order would not be made because I had not paid yet even though it took my card over the app, and I need to submit payment with her again. HUGE RED FLAG. After arguing, I asked for a confirmation that my order had been canceled, and she hung up on me. I tried calling back 3 to 4 times, and each time, they would pick up and ask me to please hold. ( This is a tactic used not because they had other phone calls but to not deal with upset customers.) All I wanted was a confirmation that my order had been canceled. I proceeded to drive up there and called while in the parking lot, looking at them pick up the phone, place me on hold, and laugh. I walked in and asked for her boss. I did get the name of her boss, and she proceeded to justify her unprofessional manor because she said I talked to her like she was stupid. If Taylor is in a position of authority at this location, she needs to go through manager training and how to deal with customers. As someone also in customer service, her professionalism at handling situations is unacceptable. Taylor has no place working in a customer service field and defently no place working as management. Thanks to the Lees Summit location for picking up where Taylor and her team failed. As long as Taylor works there, my business will go...

Never, ever, EVER will I do business with this Pizza Hut again. This is one of those establishments that believes the customer should meet their needs, not the other way around. We ordered 5 pizzas for pick up via the PH app to feed a large group of family members. The total bill was $72 and some change. When we pulled into the drive through and attempted to pay with a $100 bill, they refused to accept it, stating that it was “against their policy to accept any bills larger than a $20”, even on an order which was over $70. I wound up having to use a debit card (and I refused to use the PIN, forcing PH to pay a higher card processing fee) to pay the bill. Had we not had a bunch of hungry family members, I’d have stuck PH with the pizzas and gone elsewhere but there just wasn’t time. So, PH, if you refuse to accept my c ash, I will refuse to ever darken your doorway again.

Oh yes, the pizza wasn’t very good either but that’s kind of normal...

This Pizza Hut is hit and miss. We’ve had quite a few disappointments from our order being wrong to rude staff (seriously, if a customer has to call you to come to the pick up window, don’t act like it’s a huge inconvenience to help an impatient customer who has been waiting ten minutes, burning gas) to sparse toppings, to some other odd mess ups (like a half-and-half pizza becoming a third-and-two-thirds pizza or way off center or incomplete cutting. I’ve also had several instances where my pizza hadn’t even been started yet at the designated pick up time and the worker told me to just go to Price Chopper while they...