Here in Plymouth visiting family. My partner and I wanted to get some quick late night bites after a dip in the pool and unfortunately I will never come back to this establishment nor recommended to anybody because the customer service was just awful. At the start the person taking care of us seemed to be nice but ended up having a nasty attitude, not really sure why. We ordered a 4 piece chicken tender mini meal with fries. According to the menus on the wall, they advertise that the mini meal includes 4 piece tenders, fries, coleslaw and a roll. I had asked the person helping us out if he could double it as my partner and I were going share it. He said sure. We waited for our food & I see he had only given us 4 pieces of chicken tender even though I had asked for double (which should've been 8). I kindly expressed we wanted double the amount of tenders and he loudly expressed that the meal only comes with two and so he did double it. I wasn't a fan the way he responded. Also, my partner has ordered his ice cream in a cone and gave it to him on a cup. And he didn't include any of the sides that come included in the mini meal such as the Coleslaw and roll. Honestly just don't bother, I'd rather eat fast food chicken than grab food at this...
Read moreMy wife and I just went here while visiting the area. The young man who served us clearly hates his job (and even mentioned quitting to the young woman working with him).
I ordered a banana split and was told they don’t have the dishes for them so if I was okay with eating it out of a cup, he could make it for me. That was no issue to me, so I accepted. Service was exceptionally slow and the manager or owner stood behind him the whole time micro-managing how he made the ice cream (although considering his work ethic, it seemed necessary).
My wife ordered a large cookies and cream in a cone. What she received was one scoop of freezer burnt ice cream in a bowl. She asked him, “Your large is only one scoop?” to which he replied, “There are lots of scoops, I just packed it in there really well.” We could see him make the ice cream...and put one scoop in the dish.
At this point, neither of us bothered giving any pushback and just left. Avoid this place! There are plenty of other places to...
Read moreTook my family to this establishment after a long day at the beach. I looked up “Ice cream places near me”, and chose the first one. It was a long day, and I thought, “Its impossible to have bad ice cream.” I was wrong.
The ice cream tasted as if they added cheap flavoring to a vanilla base. I ordered mint chocolate chip, and somehow it tasted like cheap vanilla ice cream. My wife and kids didn’t even finish their ice cream.
Not only was the ice cream bad, but the prices were outrageous! I expected to pay about $10-$15 for the whole family (I have 2 kids, and we only ordered 1 ice cream for each of us.) Instead, we payed over $25, and they did not take credit. The toppings that we added cost money! Not to mention, the staff were incredibly rude, and seemed to not care one bit about the satisfaction of the customers. They just threw our ice cream in our bowls (that were undersized.) Horrible experience! Awful way to end what was (up to that point)...
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