Dairy Queen Store — Restaurant in Point Pleasant

When Dairy Queen in Point Pleasant opens each summer, it’s a big deal and they’re normally busy for a few days. Tonight we went & of course they were busy. No big deal. We waited an hour in the drive thru, for them to give us 4 wrong orders! When they finally gave us the correct hot dogs the sauce and buns were ice cold. we just took them back in and requested a refund. I understand how difficult it is to work at a restaurant that is constantly busy and especially just opening back up, but there is no excuse to mess up the order 4 times and to wait an hour for nothing. I love my hometown DQ but over the years the food has gone downhill & the employees are always hateful. I am hoping the new owners fix these issues, and I do...

Today I went up to the Dairy Queen and I order three chicken quesadillas and a Butterfinger blizzard. When I got home the chicken quesadillas did not have chicken on them they had a little bit of cheese and some onion. I had to sit in the parking lot and wait 20 minutes for my order and I didn't mind doing that but then to get home and not have what I ordered was an insult. I called the manager and they didn't want to make good on the order at all it's so disappointing to go to a restaurant that you love so much and you have a certain expectation and to be treated like trash and not even get the food you ordered is a shame. I do not recommend this Dairy Queen to anybody in Point Pleasant avoid. it ...

First off I ❤️ the DQ!!!🍦Our DQ was recently purchased by someone new and things are definitely not the same. I miss the girls that have worked there for years. I understand though the new workers are learning and we need patience to help there stress levels! They are slow and there is usually a wait. I go inside that way I can watch and make sure my order is correct. I’ve been able to help a few of the girls just by watching and lending a friendly voice! It’s important to commend the workers. They are trying! A lot are new and don’t know many of the recipes. I think as long as we are patient and friendly, things will improve and wait time will reduce significantly. Be positive,...