Jack in the Box — Restaurant in Pomona

I ordered online, pressed the button to make the food, so is paid for right? When i go to the window they said they don’t have chicken nuggets, they said cancel the order in the app, but the app say it can not be cancelled once you order it, that you might as well get your food since it is already paid for… but they don’t have it. They said they did not know how to cancel it, basically it was up to me so i left thinking i could cancel it but afterwards i found out is not possible. If you get to the window ask for a cash refund or different food but don’t walk away because you are paying…at least they should have offered me different food in exchange for the payment i made… update…i talked to them at the window inquiring about what happened and maybe a solution to the problem would have been to give me something else instead of the three five piece nuggets, like a shake and they say they don’t do that. And then they dizzed me 😔. So i could not ask more questions. I am thinking if there is no way to refund the money then the what is the point of the app, so far all other restaurants can refund the money in cash at least. i can already hear them saying we can not refund your money, you have to call customer service. 12/20/2021, i can’t believe it, i was in the drive thru and ordered some fries for me, my passenger wanted to pay separately and they say they can’t. If i wanted to add to the order ok, but can not order separately, i asked why and they said because they are understaffed. Now i know i get a response that says “ we are sorry for your experience, email us and we will escalate the issue”. You know what? I don’t care if you escalate the issue, fix the problem, tell your employees what to do in this situations and don’t patronize your customers. Don’t even bother to...

Horrible place to go . The older lady at the register the light skin Mexican with short black hair was rude and dishonest as she could be. I use to stop by this jack in the box twice a week after work on my way home, but now I will never go back. I asked to borrow the restroom key and refuse to let me use the restroom key after I told her that I am a regular costumer she still refuse and said that I had to purchase something. so while I am there receiving the food that was told that I had to buy in order to use the restroom , all of a sudden a man comes in and asked for the restroom and was let inside with no problem what's so ever., I then confronted the lady and she said that it wasn't her fault that another employee let him on the restroom. I think she needs to be fired. I am a very nice guy and I hate confronting people but I will do it if it's for justice. I am a business owner and I have my own employees and I always teach them to be nice to the customers no matter what. Seriously I need to contact someone and put a...

So this Jack in the box has the worst customer service I have ever seen, there is this ugly attitude female at the restaurant she told me that she is manager, and I asked her if I can use the bathroom kindly and she said order first and I told her hey I need to go, can I order after I use the bathroom , she rudely said no”order first” , and I was extremely shocked how such individual can even work in a fast food chain with such high customer service goals , and I said I want to complain about this situation and she said go look online and complain, and right when she was walking away from me she started singing Spanish song and started to talk Spanish to her coworkers and laughing , I just worked a 6 hour shift and I wanted to take a lunch break but needed to use the bathroom first because of obvious reasons, and she just treated me like I asked something ridiculous. This is what humanity became , just shame,...