Subway — Restaurant in Portage

Good afternoon. I am writing to express my disappointment with the experience I had at your establishment on April 23, 2024. While I had high hopes for an enjoyable lunch experience, I was unfortunately met with several issues that left me feeling dissatisfied. Firstly, the service was extremely slow and unresponsive. Despite several attempts to flag down an associate, it took an unusually long time to receive any attention. The associate was on the phone during the entire shift and transaction. While she made the sub she worked gloves but used the same gloves to touch her phone and text and call and then touched my food/bread and continued to make the sub without changing gloves and continuing her phone conversation. Secondly, the food quality was poor. My sub arrived messy and cold (even when toasted) and the presentation was unappealing. I would like to request that corrective actions be taken to improve the quality of service and food at your establishment. I suggest that staff training be provided to improve the responsiveness of the workers, and that the staff be more diligent in ensuring that the food is cooked to the appropriate temperature and presented in an appealing manner. And be trained on proper customer service etiquette (ie not be on...

1000/10… I’m 9 months pregnant today and anemic and was feeling like I was going to pass out after grocery shopping. Went over here to get an Icee. The cashier was amazing, wish I had gotten her name. She is the kindest stranger I’ve ever met. Please for the love of god go here. She is the exact kind of soul that parents want their kids to have. She is the absolute most attentive, polite, caring, and absolute sweetest person I’ve ever met. This is all from a 2 minute interaction. She truly changed my view on the world, she is the most wholesome woman I’ve ever met. Please give this woman a raise. I didn’t get her name but this happened thursday the 28th at approximately 1:15 pm. I wish I had extra money but times are really tough for me right now. I’d give her all the money in my...

There were two employees when my friend myself and her son went here a couple days ago. They had barely anything there so it was slim Pickens. The guy wasn't very nice, he was very short with us. That subway was the only thing I had ate in 2 days, been working crazy hours. The very next night, I had to leave work because I started getting sick to my stomach, I got very sick, I was told it was food poisoning and that subway was all I had eaten. I feel a little better this morning finally but my whole body is still cramping. Definitely do NOT recommend this subway, or...