While the food and smoothies were tasty, the initial service experience was lacking. I had to wait at the front for a couple of minutes before my order was taken, despite two employees walking past me without acknowledgement in the meantime. Prompt customer attention at the counter would significantly improve the overall visit.
Separately, the presentation of my apple wrapped in Saran wrap was a bit off-putting. I understand the intention is likely to keep the fruit clean, but the visual presentation unfortunately leaves something to be desired.
Update 5/29/25: I've come back twice since my last review. Service has been great. I haven't gotten an apple as a side though so I don't know if they still come in cling wrap. Smoothies have been consistent as well as the wraps.
My overall rating has changed from three...
Read moreI am so excited about Tropical Smoothie coming to Pryor! It is on my way to and from work so I will benefit from this location so much, thank you! On another note, I went in today and greeted the staff before they greeted me 👎definitely needs work in that department and they weren't even busy, that's extremely important to greet EVERY CUSTOMER walking in & out of that door in your opening days and then on! "Good afternoon and welcome to Tropical Smoothie Cafe, whenever you're ready to order come on up, if you need any recommendations or if this is your first time here I can help if you'd like! Also, if you're not a rewards member I can help get you started with that to get you a FREE smoothie today" Other than customer service needing some help, my experience was good, a delicious lunch and smoothie....
Read moreWe ordered a bowl and a smoothie from the evening shift, the bowl came out amazing, however the smoothie came out chunky and not blended at all. I went in to ask if they could re-blend it or remake it as it was in chunks and Kylie the girl on the smoothie bar said there was nothing they could do and to just “let it melt”.
Picture on the left was how tropical smoothie blended it, picture on the right was after we had to...
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