Brier Creek Beer Garden — Restaurant in Raleigh

We recently came to the area and we were looking for something unique. We loved finding BCBG. As we approached the restaurant, there was some confusion as to the entrance as it is not clearly marked. Although some servers were on the patio, it was as though we were invisible. Not a word, no eye contact, nothing.

Side note: I have over 10 years of restaurant experience, in speed bars and dining. I’ve managed teams of 4 to that of 30. Restaurant work is hard and exhausting. It can be difficult on days, but... smile and fake it.

This place had 3 tables MAX and all on the patio.

We entered the restaurant area to find it completely empty inside. The bartender greeted us and he explained that we could take a seat and “someone” would be over to take our order. As we looked at the digital menu, a server sat at a table near the kitchen and proceeded to give myself and my s/o dirty looks and blank stares. After approximately 5 mins, with no greeting, drink or dinnerware, we approached the bar area for service and drinks.

The bartender was very nice and apologized for the lack of service. We ignored the prior mixup and were happy to give the attentive bartender the money.

We ordered our drinks, went back to the table to view the menu. We decide on food, which we are at a loss. Do we go to the bar or is someone going to care and come over? We go back up to the bar to place our order to which the happy bartender apologizes again that the server was MIA.

The food was fantastic. We loved our food. It was fresh and delicious.

The bartender was great and attentive. Giving him the 20% -up tip was well deserved.

We purchased some unique items to bring home for dinner tomorrow, but not without incident. While looking over the wall of drinks and items, very audibly, not only was a female server making fun of me standing nearly 6 feet from her, but her table as well. I would like to remind her that her mask doesn’t make her invisible. I don’t care, I’m grown, but the manager was nearby and could hear this and did not stop it. Very unprofessional. I could give a vivid description of this young lady, who unbeknownst to her I am old enough to be her mother, but I will keep those details to myself.

All I can say is, girl you are beautiful. Your tattoos are very nice and on a good day, you are probably amazing at your job BUT, making fun of customers is childish, rude and destroys repeat customers.

Other than the fantastic beer, food and MALE bartender, don’t waste your time. There needs to be some re-training, hiring and incentivizing...

The food is good, but the staff ... not so much. We went there once and were put on the wait list, which was a mobile app and would text us when ready. We sat no more that 15-20ft away and waited, and never got a text outside of the first one saying we were on the list. After about half an hour I went back up to ask about our seat, and a rather nasty/rude manager (a woman) said we didn't show up after they sent the message so they canceled it. I pointed out they never sent it, and showed her the texts on my phone showing we had never gotten a notice other than the first one saying we were on the list. Mind you I was confused and not angry at that point, just trying to sort things out and show there was a disconnect somewhere. The manager then suddenly blurted out something like: 'Don't you raise your voice to me!' And the thing was, I hadn't raised my voice at all. I had been speaking completely normally, and just trying to figure out what happened. I told her that, and she started freaking out even more. I told her I wasn't mad, but she was starting to make me mad by accusing me of something I had not done. Basically, she was covering her own butt for her screw-up and trying to publicly make it look like we were in the wrong, when I simply tried to find out what happened to our position on the list, and I had proof that they had not tried to even contact us. When another person at the place looked us up, they noticed we had simply been deleted, not paged. So, what I think happened was the manager screwed up, deleted our party, then when called on it proceeded to throw a drama-fit to make us look like we were the ones in the wrong. That has unfortunately really turned me off to this place, which is a shame as my fiance and her parents like the place and often want to go. I won't go there anymore, not to a place that hires and allows its managers to outright lie and accuse a patron who did nothing more than inquire about why they were never paged after waiting twice as long as the...

I visited here on Mother’s Day thought it would be a great place to get a bite to eat before I went to go see a movie. When I arrived, there was seating inside, but I was asked that I wanna sit outside first, even though it was drizzling, and when I chose to have a seat in the inside, my waitress was very hesitant. This was my first time coming to the establishment so I didn’t know what was good and what was not good so I decided to ask my waitress for some suggestions. She made a few comments but reluctantly. I did feel uncomfortable as I was the only Black woman in the establishment. Now I know people are gonna be like oh you trying to make it a black-and-white thing no I can physically see and sit where I was sitting watch how they interacted with everyone else and how they interacted with me. I ordered my appetizer and my food and received them both at the same time which made me feel like they were just trying to give me my food so that I can eat and get the hell out of there establishment. Now I will say that the food was great. I did not have an issue with the food, the potatoes could’ve been a lot better than they were, but the risotto balls were great and the chicken was cooked and seasoned to perfection. I would just like the owner to know that equality is great to spread as well as Customer Service to make people feel welcomed at your establishment no matter what your nationality your culture or your skin looks like all people should be treated equally. My money spins the same way as anybody else’s dollars and I will not allow behavior like this to intimidate me from going or doing anything, but that was the last time and the first time that my presence will be grace in this establishment as I felt very unwelcome and very unappreciated. I hope the owners and people who work here actually take time to read through these reviews and to see how people feel or how you made someone feel well thanks for Showing me that this establishment is not somewhere that I need to...