Jamaican Grille — Restaurant in Raleigh

My wife and I recently visited this establishment with high expectations, eager to enjoy a hearty meal. We ordered the oxtail rasta pasta, shrimp rasta pasta, and a large curry plate with extra sauce. Unfortunately, our experience was far from satisfying.

Upon opening my oxtail rasta pasta, I was immediately disappointed to find only three small pieces of oxtail—a stark contrast to previous experiences at similar restaurants. My wife’s shrimp rasta pasta also failed to meet expectations, leaving her underwhelmed.

The large curry plate was another letdown. Despite specifically requesting extra sauce, the meat was overcooked and dry, making it difficult to enjoy. Considering we spent over $60, the quality simply did not match the price.

On a positive note, the customer service was decent, which slightly softened the overall disappointment. However, the food quality did not reflect the cost, leaving us with a sense of regret over the purchase.

While I appreciate the effort of the staff, this visit fell short of expectations. I hope the restaurant takes feedback seriously and improves portion sizes, food quality, and...

I paid $27.05 for a Large Oxtail Plate. The Oxtails are tough, rubbery and dry, rice and peas no flavor and dry. No Oxtail gravy what so ever. Mac n cheese hard like a brick. I'm so disappointed I couldn't eat it and wasted money. I will not be a returning customer.

Customer service was poor. I walked in the cashier act like she didn't know anything. I asked what sides comes with it and what's in the vegetables she act like she wasn't sure. I had to lead the conversation when placing my order bc she basically was just standing there, no asking what I wanted to order. I asked her how long on the food, she says 15 mins. I come back maybe about 8-9 mins later if that and my food was sitting on the counter ready. I said Thank you when I got my food and no response.

I wish I would've read the reviews before I went. I only went there bc they opened earlier than the other Jamaican restaurants close by. I already knew they were high priced but bc of the quality of my food and customer service I will NOT be returning there again.

I have a video of my food and how hard the Mac n cheese is but I can't upload it for...

Went to the restaurant around 7:45 wanted 2 large oxtail plates. Was told there wasn't enough oxtails for 2 plates. I said ok just give me 1 oxtail plate. Was told then there wasn't enough oxtails for 1 large plate. Ok I then said just give me a veggie plate, was told they didn't have enough for that. At that time I asked isn't this a restaurant you don't have enough food to give me a small veggie plate? The guy at the counter asked the cook if I could get that, she said ok, then he asked do I want oxtail gravy over the rice, I asked him how do you have the gravy but no oxtails? As I waiting for my food a young Jamaican couple came in and asked for a small oxtail plate the guy at the counter had no problem putting in their order. I will never go there again. Apparently they pick and choose who they want to serve, I just happened to not...