Panera Bread — Restaurant in Raleigh

Second time at this franchise and first at this location. Very uninviting and unfriendly. I was the only customer and wondered around looking for the coffee cups as I found everything else that appeared to be completely set up for self service to include multiple kiosks and abundance of overhead cameras. After being ignored, I managed to flag down a worker behind the counter who appeared bothered and was told I must first pay to then be handed an empty cup if I want coffee. She had a little bit of an attitude as if I was supposed to know how their system works.

I walked out and thankfully found the cafeteria where I was able to interact with friendly, helpful employees and custom order a cheeseburger from the grill. I found everything to include good coffee, choices of cups in various sizes, and pay on the way out. Even the cashier was cheerful.

In my opinion, Panera Bread needs to seriously work on service, quality, and value as convenience or location alone is not good enough. Does this franchise want to merely...

This isn’t my first time eating at Panera. I’m actually a regular customer and a big fan of the Pick Two, (missing the flatbread pizza)

Today, I had a hospital visit and ended up eating at the Panera inside because it was the only restaurant available. I ordered two Pick Two meals and one drink, and spent nearly $30. I expected a longer wait since this location is usually busy, not a bog deal! but what I didn’t expect was the shockingly small portion sizes.

The “half” sandwich I received looked more like a quarter. I was both surprised and frustrated. I brought it back and asked the staff why I was being served such a tiny sandwich. They told me corporate had instructed them to start making the sandwiches that small.

Honestly, that’s unacceptable. It feels like a ripoff. I’ve been loyal to Panera, but this experience was extremely disappointing. I won’t be eating at Panera again—and I’ll be letting my friends and family know...

I had an issue with my gift card and a double payment around lunchtime. At the time, I wasn't paying attention and didn't realize the mistake until 9pm.

Bonnie Horn Holloway spoke to me on the phone, went through transactions asking me questions trying to solve my issue. The entire time she was very patient with me. Many other people who work in customer service might think that such a trivial matter did not deserve time and attention, but not Bonnie. She was very kind, polite, and understanding. She fixed my problem, left me with a smile on my face, and a wonderful experience at this Panera Bread. I sincerely appreciate Bonnie's customer service and professionalism, which went above and beyond anything I can remember and took a potentially bad situation and completely turned it around to make me a loyal customer of Panera Bread.

I will be coming back to this location for great food and spectacular...