Silver Sake Sushi — Restaurant in Rancho Cordova

Pretty bummed about my experience here tonight. This was my second time in. The first time was getting sushi to go about 3 weeks ago. And I would have given it 5 stars back then. However, when sitting in tonight, my opinion changed. I give 3 stars for tonight based only on the food. But a negative 2 stars on the service. On the menu everything that is fried is listed as tempura. However, when I ordered the lava roll, it was not listed as tempura [or deep fried.] I got the lava roll last time I was in, and got home and ate it with such delight. It was not fried or in tempura batter. I went there tonight specifically for this roll. I was jazzed about it, and ordered the spendy, yet worth it 12 pc. However, when it came to the table it was fried! And when I spoke with the waitress about it, she was blaming towards me, told me I was in the wrong-despite what the menu listed, and gave me nasty attitude. I told her I wouldn't pay for something I didn't order. When I told her about not being able to eat tempura and asked her if she can ask the sushi chef's about ingredients, to see if there was some miracle I could eat it, she sniffed me, "I can try, but they don't speak English!" And turned around and off with a puff. She took it off the tab, and gave a 15% discount to the bill. However, her demeanor in the whole thing was horrible. Thus, I am removing stars from the rating, and probably won't go back. And will not recomend this place to family and friends. I spend a ridiculous amount of money on sushi, and love it. And though the other roll I ate was delicious, table manners is a part of the whole going out to eat fun. This wasn't...

This is my favorite restaurant of all time. They have never failed to disappoint me with the quality of their food and rarely is their customer service lacking. I have frequented this restaurant for about 6 years and although I've tried several sushi places, this is always my go-to spot. Any of the raw fish is succulent and fresh and the sushi is packed with a good amount of ingredients blended exquisitely with a nice balance of rice. Their sushi sauces are delicious. The chefs are accommodating to your personal taste buds and the servers are usually attentive and tend to roam around if you need them. Besides the sushi, I absolutely love the seared tuna and sashimi as well as the unagi don whereas my son enjoys the katsu don which provides a good amount of meat, eggs, and rice (enough for leftovers for a toddler). I'm not as big of a fan of their cooked fish (ex. Salmon) and sometimes their tempura shrimp tastes a little greasy to me, but other than that, everything is wonderful. The only concern that some customers may have is that it is a cozy and friendly restaurant so there is bound to be plenty of boisterous laughter and conversation between the customers and chefs so if you dislike that, I would still recommend...

Worst pick up experience I ever had! Placed an online order which turned out to be $100 in food. Went to pick up and the order was wrong. Asked of course to correct our order and have our missing items replaced and was treated which such horrible customer service by their cashier guy. He kept insisting our order was correct, was speaking insults about us under his breath, made us feel like we were ruining his evening. It doesn't end there. We watched him taking shots behind the scenes while our order boxes laid sprawled out on the cashier desk in no bag while a line of delivery drivers were lined up waiting. Ordered a udon noodle with seafood and chicken which ended up as pork with broth. It was horrible and NOT what we ordered. Food was cold when we finally got things situated and they really didn't seem to care about our business. Never have I been more humiliated by an establishment or more upset by service I recieved. I'm sure its not the fault of the owners and I'm sure this place is great but they really need to be more select on who they have working for them and what they allow them to do during...