Starbucks Coffee Company — Restaurant in Rancho Palos Verdes

I approached the counter to order an iced coffee, and from the start, the barista, Savannah, treated me with noticeable rudeness. When I spoke, she immediately corrected my accent with a disapproving look, which made me feel extremely uncomfortable and unwelcome. I then asked to add a few items, like creamer, and instead of simply responding, she abruptly told me there would be an additional charge — even though I hadn’t asked whether it was free or not. Her tone was unnecessarily harsh throughout the entire interaction.

Finally, when I asked for the Trenta size, she told me they didn’t have enough coffee for that size — something that could’ve easily been resolved by brewing more coffee, especially at a store like Starbucks where fresh coffee is expected.

The level of indifference and unwillingness to assist was so discouraging that I ultimately decided to cancel my order and walk away. I left the store feeling extremely disappointed, humiliated, and frankly shocked by such poor service.

If I could give zero stars for this experience, I absolutely would. As a loyal Starbucks customer, I find this situation deeply disheartening and hope it will be taken seriously. No customer should be made to...

Really do not like writing these type of reviews, but had to since it ruined my whole day of schedule. Ordered my drink for mobile pick up 20 minutes before arriving here. When I got there my drink was not ready, I asked the barista working there Henry where my order was and if it was being made. He had told me he was not going to make my order because I'm giving him an attitude? Waited another 10 minutes and finally the Ralph's manager came and another very nice lady had come and made my drink and food and I was out of there. The funny thing is I was waiting for my order and he made the drink for someone in line who came 20 minutes after me. How is this possible? If you come here, be prepared to wait at least 30 minutes if a guy name Henry is making your drinks. This was the worst experience ever going to Starbucks, I go at least 4-5 times a week. Missed my tee time at Los Verdes golf course 0.6 miles away after driving over an hour to get to Palos Verdes because the barista named Henry was so disrespectful and was not willing to make my drink. Thank you for ruining my day Henry but I truly do appreciate the really nice associates that were willing to...

We ordered on the app for two iced white mochas, we get there and the girl working there says they are out. On the app, Starbucks locations can edit the availability of their items and this starbucks did not. Marissa was the only girl that was working and her attitude was absolutely atrocious. She told us they were out of white mocha and we asked how we could get our money back and she just said go through the app. The worst attitude I have seen from a Starbucks worker, walking away from us, shrugging her shoulders, and did not try and help us at all. Finally we went to the manager of the Ralph’s and she said Marissa’s boss was out for the day. She called him and he said they actually did have it, she just didn’t look for it. The manager told her to go to the back and look for it. We waited there for a total of 30 minutes for 2 drinks. Finally another manager came over and gave us a $15 gift card for the inconvenience before we just decided to leave. I do appreciate the managers for understanding our frustration, but I would say as a Starbucks worker, at least put on a fake smile and seem a little enthusiastic to make it look like...