Wendy's — Restaurant in Red Oak

• BEWARE - BE VERY AWARE *

Pulled into the drive-through, greeted with "Thank you for choosing Wendy's, how may we help you" It's been a while since I have been here, due to a previously poor experience. I was happy to hear what I thought was a happy team member ready to take my money. I proceeded to share my order with the team member, when I was abruptly interrupted by a different voice stating "I ain't ready for you yet" Seeing another car at the window in front of me, I patiently waited. The voice returns "Are you ready?" I explained yes and proceeded to order a #6 (Spicy Chicken Sandwich), where I was interrupted again stating "We don't have mediums, you want to upgrade to the large" I responded no thank you, smalls are suffici...Interupted again "What else" Baffled by the attitude, audacity, and behavior of this young lady, I continued to order and the proceeded to the window.

As I am waiting at the window with the team member, she opens the window and says "Did you have the double baconator,.....etc." I said no, I had....Interrupted again she responds with "Its already made" fed up with the attitude I opted to continue driving and left Wendy's.

I remember why I don't eat here more often, despite loving the brand, that I've spent a lifetime of Saturday's eating Texas Double Cheeseburgers for lunch. I'm not whining. However if my experience was like this, I can't help but think about how everyone else is treated who visits here. One of two things is happening. First, this is a training issue. The Store Manager doesn't care and is staffing warm bodies to facilitate roles within the store. They are not taking the time to train their team members and help them understand the importance of customers, especially in an economy like we have today.

Second, maybe that team member was having a bad day. I know it can be difficult to operate when having a bad day. However this is something that the shift leader should have caught early in the shift and addressed. None the less.

We will never be a customer at this...

Wendy's Red Oak, TX - Honest Review

I stopped by this location last week for a basic burger and lemonade, and my order was wrong. Giving them another chance, I decided to place a mobile order for breakfast today to ensure accuracy. Unfortunately, that didn’t help either.

When I arrived 15 minutes after placing the mobile order, I pulled up to the drive-thru, and the automated speaker asked me to place my order. I gave them my mobile order name but was met with silence. After a long wait, a staff member finally responded, asking me to place my order. I repeated my name, only to hear, "Who?" I repeated myself louder and slower, and she still acted confused, eventually telling me to drive up to the window.

When I got to the window, I waited another 10 minutes for the food to be prepared. When they finally handed me the bag, the employee asked if I wanted a straw for my iced coffee—how else am I supposed to drink it?

I parked at the Tesla charger to eat my breakfast, but the experience went downhill from there. The Breakfast Baconator was cold and rock-hard. The bacon and sausage tasted like they’d been sitting in a warmer for hours without any heat. The egg was unappetizing, and the bun was dry and hard as a rock.

The iced coffee was stale and tasted like it was made the day before.

To top it off, my mobile order included a plain biscuit with a side of honey butter dip. Instead, I received a mini chicken biscuit soaked in maple syrup. The chicken was ice-cold and hard as a rock, and the honey butter dip I ordered was nowhere to be found.

This wasn’t an isolated incident. I’ve been to this location at various times of the day—4 AM, 5 AM, 6 AM, noon, 1 PM, and 3 PM—and every single time, the order has been wrong, and the food has been cold.

I’m officially giving up on this Wendy’s. The lack of quality, consistency, and customer service is disappointing. If you’re considering stopping here, I’d recommend taking your...

I was originally going to write a complaint, but I changed my mind. I made a mobile order and then I remembered I also had Wendy's coupons so when I pulled into the drive-through, I told her about my mobile order and then I ordered a breakfast sandwich. when I left, I saw that my breakfast sandwich was missing the cheese And that I had been charged for all three of my items which I already paid for on the mobile app. So I drove back to the Wendys and I told the manager about it. She was was trying to explain to me that the app would be refunding me. I wasn't understanding what she was saying. I was frustrated. And she was very busy. There were at least five people waiting for their orders and people in the drive-through. She had two trainees who were very little helped to her so it was like she was doing four peoples jobs. But told me she would remake my sandwich and refund my money. Then I sit down to wait at first I was getting frustrated because I was worried about my food in the car getting cold, and then as I stood there, watching her, maintain a calmed demeanor, the entire time in such a stressful environment having to do all the work, the cook, the drive-through and handle problems that didn't quite go right on orders and Not kill anybody or scream or react showing any impatience whatsoever. I commend her. She's doing a wonderful job and is a great manager and didn't have to refund the entire six dollars but she did. Technically, I was only owed two dollars. I would almost guarantee she is not paid nearly enough. I hope that she has bubble bath waiting for her when she gets home after work on days like today was that a family member is reading this or her husband and will stop and think to make her one if they haven't in the past. thank you Miss Man manager lady. I didn't catch your name for changing my outlook in my attitude today to remember to have a little bit...