Biggby Coffee — Restaurant in Redford Township

It’s ok to say “hey I didn’t know that, thanks for the information” and leave it at that. As humans we’re constantly giving and receiving new information.

When I ask for a breve miel at a local coffee shop most of time the barista knows what I’m talking about and sometimes they don’t so I’ll politely let them know half and half, cinnamon, and honey.

So the cashier working Sunday , 9/14, around 12:30pm. What I don’t expect in return as a customer, is a combative back and forth “just so you know if you ask for that the barista may not know” which I politely agree and say no worries i understand I used to be a Biggby barista and then you proceeded with “ it may be easier to say cinnamon and honey cause I never heard of that …and then proceed to say yea I know we had it as a seasonal… like you’re contradicting yourself. When this whole interaction could’ve ended at “it has honey, cinnamon , and half and half”

Still made the drink wrong with...

I’ve always enjoyed coming here and being waited on etc. Today? I’m standing in line waiting and a woman behind me clearly knowing every employee is being asked what she wants for her drinks. I was there before her and in line like everyone else. They start making her order ignoring the fact that I was in line waiting before her. So I said to the woman you might as well go ahead as you started your order behind me. The women at the counter ignored my looks. Get to the register and I said something. No apology nothing. I’ve been here 100 times as love down the street from it. How you can let some woman bark her orders over my shoulder and the manager there asking her more questions about what she wants while I was clearly in line before her is bullshit. It’s a shitty way to treat a customer who is there at least two times a week. I’m hugely disappointed...

I was the only customer here and they had the music playing really loud. I was set up there to do work on my phone and computer. I politely asked if they could turn the music down. The worker behind the counter said they are not allowed to turn down the volume and if they did they could get in trouble. Ridiculous. Management 101: empower your employees to be successful. Customer service 101: do whatever is possible within reason to serve your customer. I guess I would understand if there were other customers there. At least one might be able to make an argument that the other customers like the loud music, something I highly doubt because it was louder than most places, but I was the only...