Livonia Liquor Shoppe — Local services in Livonia

Went to share how exceptional the customer service was and saw this review and wanted to laugh because this customer had to of gone in there with problems of his own and tried to make it their problem. Ive been here so many times and watched them greet so many different customers, including myself and they will go above and beyond to help you. Theyre kind, patient, unbaised, and will defend anyone who is being disrespected in any way shape or form. It’s unfortunate that he had a bad day, i do truly feel bad for him and hope he cheers up and goes back and truly gives this place the chance it deserves because this the best liquor store i’ve been to, and not just michigan but nationally. Please do yourself a favor and go visit this store yourself and you will never want to go...

I went into the store near closing time and was just asking why they didn’t have pints and only half pints. Instead of getting a straight answer from them that they were low on inventory the two brothers were very rude with nasty tones in their voices. Needless to say they mentioned the don’t need my business sine I barely come in there😂 I live close to them and have been going to the store for years mainly because they in the past were friendly and welcoming. That has seemed to change and I will now take my business to Showerman’s party store where they are welcoming, helpful and polite. I will direct all my house guest and family, neighbors and friends away from this store now as well! No one needs there...

I ordered through Door Dash and did not get what I ordered. Called and spoke with someone who put me on hold and then spoke with someone else (maybe the Manager). I explained that I received a different champagne than what I ordered. Asked if I could bring it back for a refund. Was told no refunds on alcohol. I ordered what I like. Please do not substitute without asking and then refuse to return. Will use a different store from now on. Alcohol is not cheap and I paid delivery plus a $10 tip for something I did not want and can not bring back. Poor...