Subway — Restaurant in Rhinelander

I'm super confused by this place. The training seems to be different for each employee because no one is one the same page.

I ordered a footlong pro spicy Italian, I wanted it with pepper jack cheese and then I wanted to "Add On" fresh mozzarella which the sign in the store says cost $1.80. The cashier stops the person making the sandwich to tell me it's not $1.80 but it's instead $1.80 plus an additional $.90 for "Extra cheese". It's explained to me that because I'm not exchanging my normal cheese for the mozzarella there is an additional charge.

I tell them the sign says "add on" for $1.80 not exchange or uprage. The cashier says "your not understanding what I'm saying" and repeats herself regarding the additional charge on top of the $1.80.

It was very confusing and frustrating because I've never been charged that way at any other subway. In the end I had them simply take the mozzarella off my sandwich. Either the sign needs to be clear that this is an up charge and not an add on option. Or the training here needs to be better.

When I get bacon on my sandwich they don't charge me for the bacon and then double meat because I'm not exchanging one of the other meats for the bacon. Should be the same with the mozzarella, either its a "add on" as advertised or an exchange with up charge. This place had a 5 star rating from me until today, but honestly this experience was super frustrating. Last thing I wanted to do today was low key argue about a...

Worst experience with a Subway ever!! Ordered online because they had the buy 2 get 1 free for footlongs. Well it appears noone in this location can read! I ordered a BLT, and I got a BMT! The wrapper even said BLT. My husband was missing the cheese on a steak and cheese sub, no option to change the kind of bread or to even have it toasted. We live 45 minutes away, and to come back over something that should have been done right in the first place is ridiculous! And these people want $15/hour??? No flippin way!! Learn how to...

The lady that took my order did not have compassion. She did not want to cut up my salad for me after I forgot to have it cut up. I apologize to ask for it it up and asked she said if I would of asked for a chopped salad prior she could of and I just left it be and del upset that she couldn’t of even when I didn’t asked for it. Why would I want to chew apart big pieces of salami or pepperoni. I would have just cut it if the customer asked so they see you care for...