The Social House Of Rice Lake — Restaurant in Rice Lake

Took 30 min sitting at table before getting asked what we would like for a drink. When food came it was cold, we received fried fish instead of broiled. Server didn’t have correct items on ours and other couple bills that we were with. Now looking at our credit card we have been charged for both OUR bill AND the other couples bill. I called the Social House and spoke to mgr Sharon and she said “people make mistakes.. just ask your friends for the money”. NO that’s not the point I should not have to ask my friends for money when the server made the error! Then the mgr Sharon put another male person on the phone who was very rude and said they were not doing anything about this and hung up on me! Worst customer service I have ever seen in this area! We use to go here regularly and will not ever step foot in here again.. Others beware! THIS IS A REPLY TO THE MANAGER’S VERY RUDE RESPONSE. As you can see from other reviews, this is not the first time someone has received a rude reply from management. Normally, I wouldn’t waste my time, but getting such a disrespectful response filled with false information is completely unacceptable — especially from a restaurant/business owner. I was calm and respectful until Sharon told me I should ask our friends for the money, which is inappropriate. She also said, “We don’t need to talk about the food,” dismissing valid concerns about our experience. She also mentioned the server is no longer there — but that’s not our fault. The real issue is that my credit card was charged for two separate parties, and I just saw this on my bank statement, which is why I followed up 28 days later. If you’re relying on camera footage, it’s clear no one even checked what time we were there or where we sat. No effort was made to look at the actual receipt before dismissing the concern. To be clear — I wasn’t asking for a full refund for the food, only for the duplicate charge that should never have been put on my card in the...

I ate at this restaurant for the first time tonight, I am a huge critic about food, I decided to try a few things just to get a base line on what I was going to expect each time. Atmosphere was great, it was obviously crowded busy but I can see everyone is pleased and their just being their social selves. Service was good, I say this because it's obvious they remain busy, I would rather see them stay busy rather than checking in with me every 5 minutes anyway. Food. I had the Wisco burger, my roommate had the redneck BBQ and her son had the little piggies sandwich. We decided to split everything to try a little of everything we had in front of us. The meat was pink! But ultimately I expected that based on the menu and I figured if someone wanted no pink then they should order it that way specifically. The redneck BBQ was good, great flavor, however, iffy on the sauce only because it was different but I believe that's what gives it it's own uniqueness. Plus hear tell it was homemade. And again it was pink and that's fine. Onion rings and fries were crispy. The little piggie sandwich was dry tasting, so highly recommend marinating the meat or giving it it's own juicy, melt in your mouth rendition. I will come here again during prime rib night for an overall score but this was great by itself. I recommend you at least stop in here and try it for yourself. I was here again as I said I would be, I had the queen cut prime rib with said mashed potatoes and asparagus...a little confusion though as that is not what I was served. It was finger link potato's with red peppers and brussel sprouts. The prime has great taste, my roommate ordered hers medium and I ordered mine well done and I only noticed mine was slightly tougher but looked the exact same. Some mistakes today I noticed also but it was clear they were trying to correct it to the best that they...

I had high hopes for the SH but was disappointed! Hair in food, no apologies(3?) . An offer to remake was made but everyone else had their food and the original wait was long enough and they left the offensive food sit there!. We were all driving distances and ordered non-alcoholic drinks, again no check back for refills. I’m betting alcoholic beverages were kept full! Too bad, so sad , this was such a disappointing experience. Check your food before tasting, glad I did! Neighboring table witnessed our guest pulling the hair out!🤢

• Responding to yet another heartfelt apology regarding the food……I understand these things happen, just could have been handled better…

I’d love to see the the video of the three refills! We all received 1 glass of our non-alcoholic drinks. The neighboring table offered to be witness to our guests pulling out the hair. The laughter was polite conversation about an awkward situation. I refused the remake of the meal only because the others at our table were already eating and I didn’t want them held up, needlessly. The proper way to address would have been to allow me to transfer fries to a secondary plate and remove the offensive meal altogether. You’re correct in that communication between our table was non-existent with our waitress, as was offers of refills on drinks. Once the situation was brought to the staffs attention, we were pretty much ignored, until we asked for the bill. Maybe you can post that video of our guests pulling out the hair for...