Taco Bell — Restaurant in Richland Township

*Update: A manager has reached out and was more than apologetic. She went above and beyond to discuss the situation and assured me that they were handling the situation after having me identify who it was. Apparently this employee has been a concern and they didn't have the information they needed to confirm his involvement. I know food service management isn't the most friendly job and I'm thankful she bothered to follow up. Hopefully her staff can move forward and everyone will benefit from her efforts to remove the bad seed among them.

First, my family tried to use our app and while I understand no one at this location can change anything, the app just kept freezing so we ended up ordering in the drive through anyway. I proceeded to order exactly what I would have online. The first box was a build your luxe box. They took the full details of that item without question. AFTER I ordered a second one with different items they then proceeded to tell me that it was an online exclusive and wasn't allowed. Instead we ordered the supreme box (2 of them) with BEEF chalupas, both no tomato. We added a single chicken supreme chalupa, nacho fries and a small Baja blast. Three drinks total with no ice. After we pulled up to the window he gave us the two drinks, he shut the window and then opened again to shove a small bag and two boxes. After he shut it right away again. As we were missing the small drink my husband knocked on the window and said we were missing a small drink. This kid legit rolled his eyes and made a face at apparently being bothered to have to finish our order. We also asked for mild sauce twice and had none. I watched him pour the drink and then smash the top on so hard it actually smushed the cup down, spilled pop all over the side and his hand. He didn't check it at all and just shoved it out the window. He proceeds to shut it again without handing us the sauces again. My husband tried to knock on the window and the employee absolutely was ignoring him. He turned to a station to look away. My husband knocked again and yelled "Hey buddy". The guy refused to acknowledge us. My husband honked and the employee finally opened the window. My husband stayed polite and said can we please have the sauces we asked for. The employee rolled his eyes and whipped around slamming the window shut. At that point my husband said "why don't you roll your eyes harder". The kid chucked the bag at my husband and we still told him to have a nice day but he already walked off. When we opened our order two of the three chalupas had chicken instead of beef. There were tomatoes on them all as well. One order had twists but the other had chips and cheese (both orders should have been beef, no tomato and twists). Messing up the order happens occasionally. I've worked in the food business. But it was not a busy line (were the only ones till we were about ready to pull out of the drive through), and the disrespect from this employee was absolutely...

⭐️⭐️⭐️⭐️⭐️ An Exquisitely Extravagant Drive-Thru Experience!

The Hemlock Taco Bell delivers an unparalleled, top-tier fast-food experience, especially in the realm of drive-thru efficiency. The expediency with which orders are processed is nothing short of astonishing, showcasing a meticulously orchestrated system that prioritizes both swiftness and precision.

The staff members exhibit an exceptional degree of professionalism, exuding both warmth and enthusiasm that elevate the customer experience to an almost luxurious level. The clarity of the intercom system ensures seamless communication, eliminating the all-too-common frustrations of misheard orders. Upon arrival at the window, I am consistently met with a friendly demeanor and a meticulously assembled meal that is not only piping hot but flawlessly prepared.

Furthermore, the generosity with which they dispense sauces—without the necessity of requesting additional packets—demonstrates an acute attention to customer satisfaction. In an era where mediocrity plagues the fast-food industry, the Hemlock Taco Bell stands as a beacon of excellence, redefining what it means to provide impeccable...

I love the food BUT customer service here is not good at all!!! I don't usually do this but we have ate here 4 times and all 4 times the service was TERRIBLE!! They lost our order we waited on lobby for 10 minutes until I went up to ask about our food. The lady yelled at me telling me to use kiosk machine.. umm ma'am I did 10 minutes ago and everyone else has there food but us..? She then snapped again what's the name so I told her.. she was mad/rude got our food finally she said sorry and Gave us coupons okay whatever. Today we did a mobile order and walked over from work couple minutes. The pop was there no food. We ordered our free tacos from last time.. I told the lady this pop was part of our mobile order too... 16 minutes later no food still. So I asked again... ope someone stole our food. Is what she said. There was NEVER any food there 😕 so they lied... but whatever we got our food another 5mins later. This place is convenient and I do like taco bell for lunch here and there but I'm not impressed to say the least. They need to treat there customers better. And get...