Perch Cantina — Restaurant in Richland

My experience at Perch was an exercise in frustration from start to finish. Let's begin with the bartending, which was a comedic disaster. I completely understand checking ID for people appearing under 40, but Mariah the bartender insisted on checking my ID with the intensity of a TSA agent on their first day. After nearly destroying my ID by bending and trying to peel the edge with her 3inch long nails, she finally deigned to take my order. I requested their signature craft cocktail, prominently featured on their menu. The bartender felt it necessary to condescending warn me that it’s ’too bitter’ and asked if I was sure I wanted to order. It was a simple mezcal cocktail I’m keenly aware of. At least I thought she’d know how to make it since, “they warn everyone about it” (then why would you have as a signature cocktail on the menu?) however, it was as if I'd asked them to split the atom. She proceeded fumbling through the recipe book while consulting with another colleague, then produced a concoction that bore no resemblance to the description and had no garnishes for an $18 drink. We decided to change seats hoping to get better service, and the new waitress was sweet, though we quickly encountered new issues.

The food, sadly, didn't fare much better. We started with the brussels sprout nachos, a dish that should never have made it past the brainstorming phase with how it came out. Picture soggy, overcooked sprout leaves haphazardly strewn over stale tortilla chips. But the real showstopper was the calamari. As I reached for a bite, I found myself engaged in an unexpected game of tug-of-war with a long, grey hair strewn across. Suddenly, I'd lost my appetite - a small mercy, given the quality of the food.

Speaking of which, let's talk about those prices. Perch seems to operate under the delusion that slapping a hefty price tag on mediocre fare somehow elevates it to gourmet status. Spoiler alert: it doesn't. I've had better meals from street vendors at a fraction of the cost.

But the coup de grâce was management's response to our concerns. When we tried to provide feedback, the manager's attitude was a perfect blend of condescension and indifference. He actually interjected that he understood our perspective, but to “let me talk” as he continued to share that our concerns of the food were “interesting” considering there would be nobody in the kitchen with a grey hair. Not sure if hair color inspection is part of the hiring process?

Perch cantina managed to fail spectacularly on all fronts - incompetent bartending, unappetizing food, exorbitant prices, and abysmal customer service. Save your money and your evening. The only thing "elevated" about this dining experience is your blood pressure by the time you leave.

0/5 stars. Would not recommend unless you enjoy paying premium prices for disappointment served with a side of...

Ok I Only leave a review if I feel it’s badly needed…weather… it’s super amazing or completely horrible. In saying that for this location I was drawn to this place with the pictures I did not check the reviews other than I saw it had a 4.2 I saw a picture of chiliquiles and was like ok this might be a place to try. First glance it was pretty well dead as in business there was no one else there when we arrived around lunch time . The cactus decor is cute, the restaurant itself it didn’t smell dirty either I did not check the restrooms as sometimes that alone can ruin a fair judgement of the main reason to be eating is the taste of the food . We ordered honey lime shrimp times 2 and chicken flautas, the corn cheese dip and the mango guacamole a side of black beans and a side of rice. Service was very kind, I have zero complaints about Carlos he was kind and very helpful . The food was awful there is no way around that I can’t say anything we ordered tasted delicious or decent enough to justify having my tastebuds being violated then having to pay over the top prices for it like some sick punishment. Rice was hard and crunchy, flautas tasted like they were from a frozen company , guac tasted like bagged guac sludge with chunks of mango and pepita seeds no flavor , street cheese corn dip tasted like it had some type of premade or canned cheese sauce in it, beans tasted like cleaner, the poor shrimp had been tortured by water boarding and the rice it was served on was mixed with possibly mayo and left over water form the shrimp very odd tasted bad too. I don’t have a problem paying good money for quality savory dishes I am no cheapskate but I do not feel this food is valued correctly … even if it was cheaper I would not eat there again. As a Mexican restaurant I was looking forward to have some delicious Latin cuisine filled with flavor (sabor) only to be fooled. Unfortunately even if I did go back to try the brunch menu I feel like I would be let down again pure deception like Temu what I thought I was getting what I really got situation. I hope this review is taken with a progressive positive notes I truly wanted to love the place just the food is...

My husband and I went to Perch Cantina for dinner as we are a fan of the other properties that are affiliated with this group. However, we were rather disappointed with our experience at Perch.

We made a reservation online and there was little to no wait, they just had to clear a table for us and we were sat rather quickly. We sat outside which had a fine atmosphere.

We ordered drinks first, they came a little slowly but they were slammed so we didn't mind. It gave us enough time to look over the menu enough to know what our appetizers and entrees were going to be. So when the waitress returned, we ordered both our appetizers and our meal at the same time. When ordering appetizers I always say "We'll start with -" so it's clear that I'm ordering an appetizer, and then "For my meal, I'll take -" when ordering an entree. The items were both from the respective menus so it wasn't like we were ordering an appetizer for a meal or vice versa, it was just a normal order. So it was pretty clear that we were wanting these items to come separately, as they normally do.

My husband and I start to chat and drink our drinks, and after about 10-15 minutes, a woman arrived with two entrees. I told her it couldn't possibly be our meal as we had ordered appetizers and had not received those yet. But she explains what she has in her hands and is indeed our entrees. I had asked for the sour cream on the side and it was not on the side, but other than that it was our entree order.

I tell the woman (not our waitress) that we hadn't received our appetizers yet and she says "Oh, I'll talk with your server. A lot of people have told me that today actually" and just walks away.

Our waitress does not return for like ~10 minutes and when she comes back she brought half of our appetizer, and asked if we still wanted the rest.

There was no bill adjustment, no apology, no attempt to make it right. For a meal that cost $115 (three drinks, two appetizers, two entrees) I expect a better experience, and at least an attempt at making it right.

The food and vibe was fine which is why it...