Called in an order 30 minutes before I went over to pick it up. The owner answered the phone and took my order. Repeated it to me and hung up with no response as to how long it would be.
I arrived 30 minutes later and my food had not been made nor my order given to the cook. The owner asked if I had called in an order to which I responded Yes I had. I asked if the food was done and she proceeded to tell me something unrelated to my order and then asked what my order was.
20 minutes later I got my food. No apology, no comment on the fact that my order had not been completed when I arrived and no comment on the fact that she had hung up on me on the phone.
This is not the first time this has happened here. Being one of the few restaurants in this town it would behoove the owners to pay attention to their customers.
If you want decent Mexican food with better customer service Tortilla Flats is on the other side of 12 and worth the extra 2...
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I considered returning with the product, but decided against it because the lady at the counter was out right rude to begin with. I figured it just be a waste of time to even try. Not to mention they over charged me for the pozole. The menu was $9.99 and they changed me $14.99. Spare yourself the time and money and just pass this place...
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