Hops House - Kansas City — Restaurant in Riverside

If you don’t mind feeling insulted or being treated like a 3rd class citizen you could try it out. The first time I went here I’m sitting quietly at my table studying the menu waiting on my mom and dad. Out of the blue a manager approaches me and says she’s sorry but they cannot serve me because I’m intoxicated. I asked her shocked what about my behavior told her that, to which her reply was “I can tell. You’re slurring your words”. I asked her in disbelief that if i wasn’t being loud, not causing a scene or being rude to the staff, on what grounds was she refusing to serve me and she repeated herself saying i was slurring and that was an indication that I’m drunk and they have a policy to refuse service to drunks. Now this is a bar, right? I will totally admit that I had drinks and it’s possible that I had slurred a word here or there. I remember her face, what color her blouse was, everything! I was not wasted, being belligerent and loud or causing any problems. The 2nd time the Asian restaurant was wand I had no other choice but to dine there. The lady before me was trying to order at the kiosk for the longest time and kept yelling at the machine. I was going in and out trying to see what would be faster, waiting on that lady or trying to get the attention of the bartender who was the only one there and was helping a couple order not even trying to make eye contact knowing very well I was trying to get her attention just to have the menu. Back at the kiosk I asked the lady if I could try when a cleaner passed by and informed us both that the machine was messing up that day and we should order with the bartender. Frustrated the lady went in and seeing her get no help even inside, I decided on McDonalds. The 3rd (and last) time was last night when I had a dining voucher and was wanting something other than Asian. I’d been getting that last 4-5 times in the casino. I placed the order at the kiosk not wanting to deal with the amazing staff inside. After about 8-9 minutes I went in and asked the bartender to check if my order was ready. He said because I ordered at the kiosk he didn’t know what my order was and how long it would take. He called a manager passing by and asked if he could help me. He asked for my players card and went back to the kitchen. Came back and said it could take 20 more minutes. I was like “what?” He replied “first of all you’re getting free food and then you can’t even wait?” It was unbelievable!!!!!!! I said yeah 20 minutes was quite a long wait and he replied “You’re getting free food. if you can’t wait we’ll throw it away. But you’re not getting your dining credit back. It’s finished because we’re making the food. You just don’t want to wait even...

Well after a long day of work on base I decided to drop in for a bite to eat. I don’t come often at all. So a young lady who works at the bar greets me with a smile and asked if I wanted a drink. I said, yes and she hands me a drink menu (alcohol); I said, oh no do you have like Coke or something. She said, yes and named off the drinks. I ordered my drink and then a sandwich. She placed the order and left. A nice gentleman brought my food out to me. I sat there and ate all the while waiting on my waitress/ bar tender to come back. She never did. She placed drink order after drink order and left me sitting there. ( I never even got a refill) After maybe 12/15 minutes. A guy working behind the corner as well asked if I needed anything..I said, no and I’ll take the check. He cashed the check out. He brought the receipt back. He said, thank and she still never noticed.. Moral of the story. Just because I didn’t order alcohol didn’t mean you wouldn’t profit a tip. When I eat alone I ALWAYS leave $10.00 * $20.00 to my server.. I however still left her with a tip. But come on, everyone deserves good service at all times. I’ll give it another try in the future. It’s the food that will bring me back. I had the club it was definitely a 5...

Went there for a beer at the end of enjoying some time in the casino. Unfortunately this was the low point of our experience. We went directly to the bar after speaking with the host about any tables possibly being open. There were plenty seats at the bar. We sat down and were ignored for a good 5 minutes. One bartender appeared to be busy, the other was doing nothing, aside from playing with the TV remote. Still we received no greeting. My wife wanted to leave soon after seeing this. I gave them the benefit of the doubt, but should not have. The one with the TV remote, he also had a black eye, finally put menus in front of us while giving the weakest attempt at a greeting I have ever seen, also with zero eye contact. Right after this another couple came in and before they even settled in their seats, the other bartender with a ponytail and a beard, whipped out the menus and gave them a great greeting. My wife and I immediately stood up and walked out. I told the hostess, the one with the nose rings, on the way out about the lack of service. She seemed completely unconcerned. Will not ever go back there. Do yourself a big favor and walk down to Lucky Taco for great service and great salsa. They...