Smoky Mountain Bakers — Restaurant in Roan Mountain

This is what happens when you have great food but miserable staff. They can do better but they don’t care.

Great place to get pizza, if they can manage to get it right. 1/12/2023 Again, if they can manage to get it right…look how much cheese they didn’t put on 🤷🏽‍♂️ absolutely horrible. Update 6/24/2023 decided to give them another chance and they gave me a burnt pizza. I asked for a refund and they said that’s how their pizza comes out. Burnt. The kid at the oven laughed at me and the girl at the front asked me to leave. Very horrible customer service once again, and another bad product sent out the door again. It’s a disappointment anymore to come here unfortunately. What a shame. Employees cant even be professional anymore. Also, the customer that walked in behind me was returning a pizza because there’s was also burnt. Same day another update. The owner came to the rescue and saved the day. She offered to make it right and the pizza was phenomenal!!! Just like it used to be!! Very happy, will add a star. And I will do a star for every satisfactory visit in the future. I will post a picture of what the pizza looked like under owners supervision, again Phenomenal!! Hopefully they can straighten up their attitudes and customer service.

9/23/2023

We ordered two pizzas last night. One was an “all the way” and the other was supposed to be spinach and Asiago. They called us back to let us know they didnt have spinach and that was no problem. However when we went to pick it up, they gave us an all the way pizza, and a regular cheese pizza and said oh by the way we were out of Asiago too. But I was expected to take both pizzas and pay for them, which I did, to avoid any bad encounters with your staff. I don’t appreciate the way I was treated by them last time and I don’t want another incident. Perhaps they should’ve let me know ahead of time that they were also out of Asiago. I threw the cheese pizza in the burn pit at home. What a waste of money. What a...

I had previously recommended this place even tho it is a hour and half drive for us but not after what happened tonight. We was told upfront they was busy so it would be about 50 minute wait for food and that was fine with us and base on previous experiences I went ahead and paid and left a tip upfront however it took over hour which still would not been a problem except only half of us got food and another 40 minutes or so passed and we still didn't have it all and was given 3 different excuses why but never an apology and when the owner finally decided to come down from upstairs from his band rehearsal he appeared to be under the influence of something and when my cousin's wife explain the situation to him and ask if we could at least get some free desert or something why we continue to wait for our food but he responded by cussing us all out including their around 3 year old and 10 year granddaughters out and told us all to get the F--× out even tho we still had not received our food that we had paid for . The owner needs to be thankful that my cousin granddaughters was with us because , I my self am a retired firefighter and my cousin is retired army colonial and I have definitely got physical with people for much less but I think we both did not want to upset his granddaughters more than this rude stoned 60 year old hippie of an owner had already but his childish temper tamper turned two previously loyal customers that had advertise for him into two powerful enemies that will do everything in our power to get him shut down...

Still would give the food /baked goods 5 stars. You have to understand things are different around here though. They are on mountain time and don’t have specific days for all their items so we just go back each day to try different things.

Today we had breakfast there and the sausage in the gravy was kind of chunky and clumpy and there wasn’t much of it so I had to cut it up. The cheese biscuit was good. I liked the eclair cake too.

However my personal favorite is still the lemon tart. We will go back every day we stay at the campground to see if they have them just like we do every time we come.

The service leaves something to be desired (if you accidentally get in the server’s way trying to check out the other baked goods to purchase more you will hear a big impatient huffing) but we don’t go for the service, we go for the baked goods. Not everyone will get a menu because it’s “right there on the wall”. If the baked goods weren’t so good and the options so limited in the area we might try some where else to see if they were more polite.

Update: service is still not great but we still love the food. The keylime tarts are the best. It would be better if they had a rotation for pastries and baked goods other than the bread. You have to just come and hope there will be something you want/your favorite thing and even though we went almost every day they were open during the 9 days we were there we only got...