Dunkin' — Restaurant in Rochester

if i could give this store 0 stars i would. i went through the drive through around 9:20 on aug 20. i can't tell you my transaction number because my sandwhich bag wasn't tagged and we weren't even offered the receipt. not only did i wait for 15 minutes in the drive through, but they were out of crossaints which is a product which is a mandatory product (i work at another dunks so i know this). so i chose a bagel instead and when i got my sandwich, the bagel was mangled and burnt. there was chicken salad all over the outside of the bagel. i called the store to make them aware of the situation and the woman who made my sandwich answered the phone. she proceeded to tell me that i was wrong and the bagel wasn't burnt and that it was mangled because it was fresh. she continued to give me attitude when i informed her i also worked at dunkin' donuts and that a sandwich like that should not be handed out because it was sloppy and inedible. she responded by telling me that my sandwhich was like that because they were short staffed. i'm sorry but whether or not you're short staffed, you can take that extra 30 seconds to make my sandwhich right. i mean i had already waited 15 minutes, 30 more seconds is nothing compared to that. a chicken salad sandwhich is one of the easiest sandwhiches to make and the woman on sandwhich station was plain rude and sloppy. the only time i will be returning to this dunkin' donuts is to get a refund for the sandwhich...

I am very disappointed with my visit. Gracie is the women who helped me out, she was incredibly rude and sarcastic to me. She gave me an attitude the whole time and kept rolling her eyes at me. I had to wait very long for her to even take my order. I saw her make my drinks and they came out DISGUSTING! They were watered down and she got the flavors wrong. When I ordered my sandwich it came out cold, and the eggs were crusty. Very rude customer service from her, and gross food. Go to any of the other Dunkin’ Donuts in Rochester, they are way more friendly and ACTUALLY can do an order right and so you don’t have to wait an hour! I was late for work. Will not be coming back again! Doesn’t even...

Terrible service!! Today was the third day I've gone inside to order in the past two weeks and the second time I've been left standing there with my hands in the air. The cashier took the mans order in front of me, grab his doughnuts for him, and then proceeded to disappear. Another customer comes in and now she's waiting too. We are both standing there for a couple minutes and then she reappears only to stand at the far corner talking to someone then continues to stand there with her hand on her hip. Finally I ask someone "can I place an order?" and am told "they are working on it hun"..working on what I haven't ordered!!! I had to leave and never...