Subway — Restaurant in Rochester

I usually prefer this Subway over the other one in Rochester, however, the dude that made our sandwiches tonight clearly hated his life. Tall, heavy set dude with long hair and denim overalls. This guy like straight up ignored the questions my girlfriend was asking about the new sandwiches. I'm not sure if he just didn't know the answers or he just didn't feel like telling her or what. We sat down to eat at about 6:45, and the dude was like giving us a countdown. When we first sat down he said just to let you know we close in 15 minutes. And we were like yeah thank you. Then every 3 minutes until the clock struck 7:00 p.m. he was giving us updates about what time it is. We close in 10 minutes, we close in 7 minutes, we close in 5 minutes. And I think what made me write this review was him like bullying us out of the place at exactly 7:00. I've worked plenty of places and we've never bullied out paying customers. I had like three bites of my steak and cheese left but I just ended up throwing it in the trash because I was being hustled out. And I know he wasn't leaving right at 7:00 The place was trashed. we've eaten at plenty of restaurants that closed at will say 9:00 p.m. for example and we've been there until 9:10 and the wait staff wasn't trying to hustle us out the door at 9:00. But the standing over us at 7:00 saying it was time to leave was out of line. This dude needs to either find a new job that fits him better. Or maybe he just needs some more training because his customer service was very...

I Doordashed a good size order . 3 subs, cookies,a few extras.. The subs were all wrong ! Every single one of them were nothing like I ordered ! I couldn't believe how off these subs were , I could see one or two mistakes but all 3 subs ??!! Literally! Ordered a BLT Sub .. BLT ! What is that ? That's a Bacon lettuce tomato sub.. I received a sub that had bacon,cheese & onion.. that's it ! I'm not kidding ! Ordered Roast beef with cheese and Pickles Oil, received Roast beef, no cheese, mayo, tomato, pickle & onion .. Then I ordered A teriyaki onion chicken toasted, it came dry, with minimal chicken,had cheese, cucumbers, pickles and onion in it. I have no idea how or why this happened . I don't know who they have working for them but there is no way they even bothered to look at the items I ordered !! I literally spent $75 for cookies and a couple of those side pepperoni sticks lmao... 2 of us are allergic to onions so we literally had to throw our subs out.. It's not the first time I've heard of issues grin this store I just have never used an issue but that was an...

OK...this is a review because I was impressed with the staff...the food was good...fair price..I'd go there again..BUT, I am bothering to review Subway because I received exception service. Basic customer service is a thing of the past, so when I receive good service it stands out. When I enter the shop, Daryl, the sole employee, was busy working on a phone order. Still, he looked up and welcomed me. Sadly, this is rare...employee generally don't have the basic manner to even acknowledge you. He was carefully preparing the order and redid the wrap because it didn't meet his standards. It looked fine to me, but he wanted it perfect. He changed his gloves and washed his hands and was very conscientious with regard to sanitation...(At a different Subway, I have seen a worker hand out a bathroom key in the middle of making my sandwich - I left without a sandwich) He was friendly, capable, and professional. It can get so very tiring dealing with substandard service. So, when I get good service, I leave with a smile on my face.....and I write a review....