Jerry's Cafe — Restaurant in Rockford Township

I looked at the menu online and decided what I wanted, and then I placed a phone order and proceeded to drive over. I was there fairly quickly and let the gentleman at the desk know I was picking up a to-go order. He asked the name and ran my charge. When I got my receipt it was for $5 more than what I had expected, and it was just my one item on the receipt. When he came back with the food I questioned it, he asked another waitress, then told me "sorry, the pricess online are wrong." I said, ok you gotta update those but you should honor that price now. He went to get the manager. When she came up she was talking before she even got to the register, saying "the price is more because everything is more expensive these days, and everybody does it." True enough, but I'm not paying extra because you made a mistake. When I started to say something, she would constantly cut me off and talk over me until I finally just said I wanted a refund. She continued to talk over me, so I continued to repeat "I want a refund" until she processed it. All of this over a $5 upcharge that was their fault. When I got my refund receipt I left, without the food. She tried to make me take it, I think she thought I wanted it for free. No ma'am, I want to be treated with respect and dignity as your customer, not as a nuisance. At that point why would I eat your food? Terrible...

Hello Everyone, Words cannot describe the yumminess of my meal I had for breakfast but I’m going to try! First of all, you tell me where in Rockford you can find shrimp and grits? It’s funny how my best friend and I talked about it not too long ago how we missed that coming from VA after our time in the service. Then I decided to try Jerry’s Cafe and what did I see, SHRIMP & GRITS! This plate had as you can see bacon, green onion, cilantro, melted shredded cheese in the grits with medium sized pieces of whole shrimp! The bacon is the thick sliced kind not the skimpy thin. I had the biscuit with it instead of toast but I noticed it came with a little cup of butter with a dab of honey in it! How thoughtful was that? Of course there was I believe their signature raspberry spread on the side as well. Needless to say, that meal was it for me for the rest of the day and It was exactly what I needed! I appreciated my waiter who served me that wonderful dish and provided me my styrofoam cup to take my drink to go. I had a lot of garage sales to go to since it was a beautiful day finally! The location is perfect for those who finish playing golf, with a course right up the street! Along with Rock Valley College and Guilford High a stretch away! I was seated right away without any wait so I strongly suggest you add this place to your top five list of your...

Jerry's Cafe was very busy when we arrived, but we were seated quickly. After being seated we felt a bit ignored being that we stood out in the crowd. We waited about 20 minutes to be served. We didn't receive water, utensils or a waitress for 20 minutes we waited for as long as we did because we wanted to give them the benefit of the doubt and took into consideration that they are busy, but we also couldn't be sure because we didn't get any customer service. What really bothered us while still waiting for service a family of six came in and was served right away. We had to flag down someone to please get us a waitress. She finally arrived and took our order but once we got our food it was cold and thrown together. The staff was giving heavy attention to a certain color in there restaurant and it was very obvious and disappointing. I believe when a person has a restaurant that tends to get busy everyone should be a priority and we weren't. I believe that Jerry's cafe could do better when it comes to customer service, greet customers and make sure there waitresses and watiers are very attentive to the customers especially when they are busy and to keep food hot when arrived to table. To also treat everyone with kindness and respect because we all came to eat and spend our money at...