Roslyn Old Company Mercantile — Restaurant in Roslyn

I visited this coffee shop on a busy Saturday morning. The line was long, with only two baristas working behind the counter. When it was finally my turn, I ordered my usual: four shots of espresso in a grande cup with a splash of cream. Simple enough, right? Wrong. To my utter disbelief, the male barista accused me of trying to steal cream! I was shocked and confused by this absurd allegation. While I understand coffee shops might have issues with people abusing self-serve stations, accusing a paying customer of theft over a splash of cream is ridiculous. Needless to say, I didn't purchase my coffee there. Instead, I went to the Red Bird Cafe across the street where they actually trusted me to add my own cream. This unpleasant encounter was a terrible way to start my day. If someone dislikes working in customer service this much, perhaps they should consider a different career. I won't be returning to this establishment and will be sure to warn my friends about this bizarre and...

The three teenagers behind the counter were all very sweet but unfortunately overwhelmed by a small lunch rush. My dine in order was taken by a possibly new employee and that's when things went downhill. Folx continued to come in and pull the three employees into making orders and not being able to manage the guests. The boss/owner eventually came out to assist, but never once greeted parties that were waiting/entering the store. After about 15 minutes and other people getting their food/drinks I approached the counter to check in. Everyone was super apologetic but no compensation (free drink/slice of pie/etc) or offer of a refund was issued. The food then came out quickly but the Ruben was not as advertised (cheese wasn't melted, barely any pastrami and no sauerkraut). The Caeser wrap was good though. Coffee and ice cream might be the way to go. Grab a bite to eat...

We stopped by for coffee, pastries, & ice cream during our visit to family who live at the nearby Suncadia. It is one of very few local coffee spots available. We had a negative experience due to a member of the staff. Initially & throughout we had a warm & friendly experience with other staff (especially the young man who was courteous & helpful) with the exception of a young lady by the name of Mikayla. She made great efforts to avoid any interaction with us and when she did interact with us, at best she treated us coldly and smugly. All the while she treated other customers with the utmost cheerful care. Unfortunately we believe the difference in service may have been wholly based on race. Roslyn & Cle Elum seems to be a wonderful towns, so hoping her treatment of our family does not resonate with the rest of...