McDonald's — Restaurant in Ross Township

I have been to McDonald's restaurants all over the Country and have had both good and bad experiences! My visit to this McDonald's, though, takes the cake for the "WORST" experience I have ever had ... and that is saying something. I was on a road trip with my wife and decided to stop for a quick bite to eat. Well, about 35 minutes later, I, finally, got my food! So much for a quick bite to eat.

I went inside and ordered from one of the Kiosk units. The young lady behind the desk (who had 2 long braids in her hair) was on top of it, offering me a cup for the drink I ordered. I made my wife her drink and went back to wait. There were 2 people ahead of me so I took a seat at a table. Customers came and went and my food never came out? There were, at least, 10-12 employees who just seemed to be milling around or chatting or coming/going from the kitchen area. It only appeared that 3-4 people behind the counter were doing all the work.

After waiting for about 20 minutes, I, finally, approached the young lady at the counter (who had given me my drink cup). She went to the back and came back out and told me they were making my order. She had an order of her own and went to sit down and eat. Someone else took her place at the counter.

I waited another 7-8 minutes or so and nothing happened so I flagged an employee from the back and asked to speak to a Manager. A gentleman dressed in a maroon shirt came to the front to speak to me. I told him I had ordered from the Kiosk and advised him what my order included. He told me, "That was delivered to your car." I told him, I had a To Go order from the Kiosk, not an App or curbside pickup. He, again, asked me what was on my order and he went into the kitchen and, I think, personally made me my food!

I really do not like to complain so I left graciously. I don't really even like giving such a low STAR ranking here. But, honestly, 30-35 minutes to get a hamburger and some nuggets To Go seems a little ridiculous. I never got an apology and, again, I just felt like, maybe, 3-4 people were doing all the work despite the fact there seemed to be a whole lot of people standing/milling around. I'm not likely to stop at this particular McDonald's,...

BRING YOUR OWN SALT & PEPPER: morning/early afternoon manager, white female frizzy hair pinned back, all black uniform, made me abandon breakfast there. They hide the salt and pepper and make you wait at the pick-up counter until she gets damn good and ready to acknowledge your existance.

The first time I ask for S&P she snaps one of each into my hand and before I can ask for more she is GONE. The pepper packs only have tiny amounts of pepper.

The next time I go in I asked for the S&P when I ordered, didn't work either. She took the order and fled. When she tossed my sack of food on the counter, I asked once again for S&P, she once again bolted away. I waited another 30 seconds or so and I got tired of this crap so I reached behind the counter and got it myself. Of course, she DID notice me helping myself and she didn't like that at all: "Sir, really!?" She claimed she said "I told I'd get it in just a sec!" No, you ignored me TWICE -once when I ordered and again when I got the food tossed on the counter.

Then a few days later I ordered 3 breakfast sandwiches and as I'm standing there waiting, I didn't even see her to ask for S&P, all I see is her arm from around the corner drop the sack of food on the counter and once again she bolted, no way to ask for anything because an arm doesn't have ears.

She doesn't listen or respond to requests, or she runs off and makes you wait if she does hear and understand, anyway, so it doesn't matter which body part I speak to.

She might be highly efficient because she scrambles like the kitchen's on fire, but it's damn irritating if they're gonna hide condiments and then ignore you or make you beg and wait for them.

I never have this problem with anyone else there, and I'm there almost...

We went through the drive through with what was admittedly a larger order (dinner for four). When we got to the second window, we were only handed three of our four drinks. We tried explaining this to the employee running the window, and he said “welp…they only rang in 3” and shut the window. Thanks pal.

Next, we pull into a spot to check the bags. They completely forgot my wife’s meal, the fries were very overcooked but also very old/stale, the drinks had no ice, and one of the other meals was missing condiments. The battle we chose to fight was the missing meal, as this place was busy and quickly turning into a hot mess.

I waited inside with my receipt for about 20 minutes before someone finally got to me and got it straightened out. This is the only reason for the second star—the manager apologized and was very respectful.

Normally I’d stay neutral on the “Atmosphere” for a drive through, but when I went in to get my missing items, there were employees shouting/swearing at each other loud enough for all to hear. Not a great look.

I know fast food is fast food—you get what you pay for. But even for McDonald’s this one was...