Baskin Robbins — Restaurant in Round Lake

Received an email saying I had a free 4 oz ice cream. Tried to redeem it. Says in email, redeem. Brings me to app, the app will only let me order and pay for it. Went round and round wasted over 10 minutes with the manager. Ended up leaving the store frustrated and without the free ice cream they said I could have. Apparently the manager doesn't have enough skill or common sense to just override the system and give me the free ice cream. Will be uninstalling the app, removing them from email and will never go back to that Baskin-Robbins on Fairfield if I ever go to any BR again. One of those places that promise to give you something for free and in the end it's a lie....

Ordered through grub hub. Hand packed peanut butter and chocolate and a can of whipped topping. 24 bucks. Ok fine. Driver gets there and texts me that they don’t have that flavor. Was there another floor I want. Ok. Mint chocolate chip. A couple minutes later she responds they dont have that either. Do I want to cancel. Which I did. Driver related they did not speak English and were extremely rude. Uber driver 5 stars. 31 flavors zero. How far they have fallen. Do not order from here. You’ve...

This location is listed as being open until 10:00pm on both the BR website and Google. Drove there to get a milkshake for a family member with a sore throat and arrived at 9:54pm. Pull into the drive through and the guy on the speaker said, "Sorry we're closed." I responded, "But your hours are listed as open until 10?" He said, "Yeah, but we are closed." I guess 10:00pm really doesn't mean...