Asian Diner — Restaurant in Roxbury Township

I would rate the food as 4 stars and the price as 5 stars. However, 2 stars is my final review based on customer service dragging down the other 2 factors.

I ordered the Love boat for 2 which comes with 2 of the chef's special rolls. While one may think this means you get to pick 2 rolls from the special rolls list, it does not; the chef selects 2 rolls of his choosing. That's fine and understandable, the business doesn't want people picking their most expensive rolls. When I reviewed the list of special rolls and saw that they range in price from about $12 to $18, I requested one of my rolls to contain eel...as in the dragon roll which is one of their cheapest rolls, coming in at $12.25. Consequently, you can imagine my surprise when I received a call from Asian Diner telling me they would have to charge me $5 extra if I wanted eel.

I tried to question/explain that it didn't make sense that they couldn't honor my request for one of the cheapest special rolls without upcharging me. No matter what two rolls they would have picked, they could not have picked one cheaper than the dragon roll. I was told eel is expensive right now....yet they never updated their pricing and still list the Dragon Roll at $12.25. So really, this $5 charge is a tax on anyone trying to make special requests. After wasting 5 minutes or more trying to understand this complete lack of logic, I simply told them to give me whatever they wanted.

As a customer that orders from them once a week and spends over $400/month there, you would think some effort to please a loyal customer would have been made. Nope...in the end, when I received my order, there was no eel. Oh well, I guess the owners of Asian Diner are more interested in getting a one time fee of $5, than retaining a...

This review is on behalf of a family member, who at first didn't want to even share this horrible experience with me for he didn't want to feel like he was reliving it. Yesterday my sibling along with his better half, god daughter , two other childhood friends along with their daughter decided collectively to dine at this location on the fact that online they had 4.5 ⭐. The orders were put in and one was to made as requested (special order) And it wasn't made as requested. The waiter was called over and said they can "take this food that's already made and recook it". WAIT that's not the kicker. That offer was declined for ovious reasons. And a request for a different entree was put it. Now an hour or so has passed good conversation between friends etc. Fast fwd the bill came and the first meal that was messed up was on the bill, it was brought to the waiters attention at which time the waiter said it's our policy here that if you order a meal and it's sent back even if it wasn't eaten it will appear on your bill 😲. So my sibling said if I'm going to pay for a meal I'd like to take what I haven't eaten with me togo. A few jokes between friends was made for the time which passed that food has been thrown away. Would you believe the waiter went to the back and after hearing what sounded like an obvious disagreement in another language and the rumbling of a plastic bag (trash can) the food that was brought out to me now over two hour ago magically appeared in an togo container. When asked how is this possible the restaurant manager told him that when someone order and send a meal back they hold it it the back in case the customer change their mind🤔. Don't know if this is a common practice at this location but if I could of given them a half...

I ordered $50 worth of food in this restaurant today which I was very disappointed. I have it ordered a order of barbecue spare ribs which was harder than a rock and my granddaughter lost her tooth trying to eat a rib. Also I ordered from the appetizer menu the jumbo shrimps tossed in the chef special sauce when the shrimp's arrived they were just fried shrimps with a Mayo spicy mayo sauce on the side. The rice and noodles that I ordered with the jumbo shrimp had no flavor whatsoever a few onions no egg no peas and carrots yes the shrimps were nice size cooked correctly but the food definitely had no flavor I was very disappointed. I called the restaurant and they were I had no concern about my issues the young gentleman started arguing with me and did not really care that I have an issue with my food. I will never ever again order from this restaurant I would not recommend it to anyone. I'm a professional cook for 34 years now and I do like feedback from my customers and I do not and will not be hurt by critical feedback. It will just help my business and correct any errors that may have taken place. I do care about what my customers eat and I do want them to come back to my establishment so I do take care in any kind of feedback and I make corrections and I also compensate my customers and not argue back with them. I don't know how this restaurant got four stars it must be they have their own people reading the place. Thank you but I do not recommend this place my granddaughter is going to bed hungry tonight...