Cozy Coffee — Restaurant in Rupert

The barista did not inform me that getting a sugar-free copy was going to cost me $4 extra or that whipped cream cost extra and my coffee ended up being $10. I bought two copies and had to spend $20 and it cost more just because I'm diabetic. The Barista was not friendly and didn't even smile or say thank you when I tipped her. I wouldn't have tipped her had I known they were going to charge me almost double for my coffee. I gave the tip before I received the coffee. And when we called to complain they were quite rude. I will not return there. I am appalled that they charge so much extra to somebody just because they have diabetes. But if you're going to charge extra you should at least tell them it's extra before they pay for it. I do not recommend this place at all. I would rather drive into Burley to get my coffee Bingo there again. Java Express is way better with way better prices and way better service that's always with a smile. Cozy copy you can learn a lot from Java Express maybe you should read up on their...

Waited 11 minutes in line with one car in front of us. They made three drinks for that car and when we got to the window they still didnt have our one drink ready. Need to pick up the speed. 3 drinks in 11 minute's is beyond slow.

In response to your reply: 4 vehicles showed up after we ordered they were not in line when we ordered. Only one vehicle was in front of us. If the baritas wanted to chat with that customer to provide that great customer service; pull the customer forward or chat later after the other customers were given their order(s). When pulling up to the window we were not rude as you implied simply asked if the drink was ready and they had not even started it, and yes time is important, so the barista standing there swirling her drink with a straw made it evident our time was not important. I travel A LOT and stop at a ton of places and this is by far a long wait time. Maybe in your town this is adequate time but for many others who see other places this is not. Your should enjoy your...

We are very frequent customers at both cozy locations we sometimes go twice a day, we have noticed it has kinda gone down hill 😬 they are frequently out of 32oz cups and and even whip when we specifically order our 5 to 6 drinks with whip and pay for it and get our drinks with no whip. Our drinks never taste the same and that's disappointing service isn't all that great either, the wait is a bit much but wouldn't mind it if our drink were made right, and also we can order the same drinks and size and it's always a different price depending on who is charging. We've considered going to a different coffee shop maybe if they got a little competition they would step up their game again. Also we had got a hair in our drink and when we pointed it out to the girl just took off the lid and pulled it out and gave it to us 🤮 so...