Bagel Bakery — Restaurant in Salinas

If I could post zero stars, I assure you that would be generous. I started enjoying this location of the Bagel Bakery in the early 80's. Warm bagels after church were a lovely treat. Fresh made bagel sandwiches for lunch while attending Salinas High, yum! I have been a loyal patron for decades. In the 90's I introduced my children to bagels and even took bagels with spreads to their birthday parties at Toro Park - San Benancio rather than cupcakes etc. Today this Bagel Bakery lost a customer. The Asian gentleman that works there treated my daughter like garbage. He was so blatantly rude, the other patrons we're commenting out loud. She went in about 1:10pm and placed an order. It was loud and rather than try to shout over the din, she showed the precise desired order typed out on her cell screen. When she was being handed the bag with her order, she asked if her order had been made to her specifications and was told no. It was clear he had not read her order fully. One of the sandwiches he made had both mayonnaise and cranberry sauce on it, for an example. She again showed him her phone that asked for the cranberries to be held. He got angry with her, told her he had already made her sandwich and would not make her another. He then asked her rudely, if she wanted the food or not. She declined. I repeat, this location lost a loyal...

I went on 8/31 and got lunch for my family. My lunch was a tuna bagel sandwich, but when I got to my destination there was no tuna!! (Or if there was, not enough to taste or see!). I called and talked to a man who said "come tomorrow I replace". I went in on 9/1 and told the girl exactly this. A man came out and told her to replace it but not before turning to me and saying "I reviewed the video and there was tuna, but whatever I replace it" and waved at me basically calling me a liar to my face and in front of other customers. I couldn't believe that this man, whether he was the owner or not would speak to a customer like this. The old owner was so nice and friendly. Sadly this will be the last time I come to this location. ..I will drive out to the Constitution...

How difficult is it to screw up a bagel? Well now I know, its not that hard..

I'm assuming it was the owner that helped me this morning. She was polite but was talking on the phone while taking my order.

I had ordered a New Yorker "not toasted". Not only did she toast it, but it was pretty obvious when she wrapped it up that it was BURNT!

I didn't see that she had toasted it so I thought nothing of it.

When I went to pay, she hovered over me when the "Tip" option came up. I did the usual 10% tip and she scoffed at me.

First of all, don't hover over someone when they are tipping you, second be thankful for any tip because it isn't required for the customer to tip you, and third but lastly, DON'T BURN MY BAGEL!

Rant over, never...