Domino's Pizza — Restaurant in Salisbury

If I could give zero stars, I would. I recently placed an online order and specifically requested that the wings be made extra crispy, even calling the store directly to emphasize that I wanted the wings put through the oven twice. Despite this, the entire order—including the wings, pizza, and Alfredo—arrived cold and the wings were not crispy at all.

I called the store to express my concerns and spoke with the manager, Michael. I explained that I was dissatisfied with the order and even offered to return the food in exchange for a fresh order. Shockingly, his response was, "What you could do is just stop ordering from Domino’s if you don’t like the food."

As a long-time customer, I found this response incredibly unprofessional and disrespectful. It’s disappointing that a manager would treat a loyal customer this way rather than offer any solution or accountability.

Unfortunately, based on this experience, I will no longer be ordering from Domino’s and will be escalating this incident further. Poor food quality is one thing, but poor customer service, especially at the management level, is unacceptable. Please get Micheal some more customer...

I loved them they never took too long or messed up stuff… last time though which wasn’t even a month ago they took over 2 hours to even leave the store, the sandwich was burnt and unedible (look at the picture I added she cut it in half since she knew she’d not eat it all) as well as the cinnamon knots were barely even coated in anything they were basically dry and flavorless (I don’t have a picture of the poor knots) everything was basically cold… we called and the manager gave 20% off but that’s not exactly going to make up for my family meal and my mom couldn’t eat her sandwich… I told her she could contact higher since it was her money and all but she decided to go with management and I’m disappointed in both the food/care and the poor management as far as quality control and making sure stuff actually leaves the place in a timely manner not 2 hours later… I’m not even sure we’ll be giving them another chance. Short staffed or not someone saw it was burnt and the cinnamon knows were not done right and still gave it the ok. Training is something that may need to be taught again if someone sends stuff...

We order from this location at least 2-4x a month or more and the mistakes are becoming more and more frequent. Tonight my pasta arrived, Italian sausage marinara, with 1/3 of the amount of sauce, NO cheese, and most the noodles were hard and burnt. The girl on the phone was rude and kept me on hold forever. Blamed the food on “being really busy”. Idc how busy you are, the person that pulled this out of the oven should’ve known better than to send it out. I worked at dominos for 4+ years so I also know that she was wrong to tell me that my remake would take 1.5 hours to get made. You remake the mistake, right then, put it directly in the oven (7-7.5mins) and send it out with the FIRST available driver. No matter how busy your are. That’s called good customer service. Why do I have to wait and pay for YOUR MISTAKE? I am 7 mos pregnant and got NO dinner tonight. We always tip well (minimum $5/order or 20%) and we are regular patrons. Do better. This photo is exactly how...