Well well, this place i gotta say is a mix of emotions, a couple of things to discuss
Came in today and writing this right after our dinner.
Atmosphere is very nice, upscale and clean
Service as mentioned by others in the reviews are true, some staff are busier than others and im sure a management direction is needed to make sure everyone focuses on their job and isn't all over the place doing multiple things and leaving the customers for last, looks like its short staffed here, but who knows.... I have worked in a busier restaurant before so i may know.
We have señor michel who seems to be the manager of this place, or yet he represented, explaining that if you start eating your food, BEWARE as if you didnt like it your basically screwed as they declined to replace or take off the unliked dish from the bill, so this is a one and done deal with whatever you order, first time ever to experience this, not even the cheapest restaurant would have this policy, but what can you do? Fight the manager?... wife literally ate from 2 enchiladas she ate half because the sauce is so sweet and overwhelming , so dont get the mar y tierra dish, server was nice yet her suggestion did fail... Ours heard our issue but delayed the request of replacing or finding a solution for your unliked dish, got nervous once i asked the dish to be replaced, to clarify i was not aggressive or mad, i just asked what could be done with this dish, we were not looking for free food in any way but they made us feel that way.
Prices are a bit too much for the fancy basic non impressive Mexican dishes, and theyre very particular on the order of things, like subbing for other ingredients.
The solution to the above issue according to michel is to charge you full price for your unliked dish and discount half from the replacement you may like, what choice are you left with? Pay and leave mad because that will be you, so hopefully they change this (honestly) dumb policy.
Chips and salsa at the beginning are ok, salsa is better than most other places but not impressive, but beans came straight from a can for an apparent high scale mexican restaurant.
On a positive note carnitas were delicious, all the stuff they add on it is just for looks, the replacement dish we ordered so my wife could eat something was fajitas, theyre good, so get that instead if you wouldnt want to be disappointed, Margaritas are good as well but did take long to come to the table.
Soo in summary service is *** and managers or store policy is obnoxious, food is good for the most part but avoid the initial beans at first, coming from a real mexican who knows their food.
So come try it, but again, if you don't like it then too bad, pay half for your next dish and come with time as a glass of water will take them literally 5-10 min to come to your table, any complaints go kick rocks.