Pie Hole — Restaurant in Salt Lake City

This place is an absolute disaster. That said, the pizza is good. This rating is solely based on the pizza. If other factors were considered, Pie Hole is a solid 1 star.

So I'll start with the good. The pizza is solid. Now, some might think that a slice sitting under a glass case for several hours is a bad thing. A sensible conclusion. However, this style actually has a distinct pleasantness. The pizza is cooked, sliced up, and thrown under the glass waiting for you. Once ordered, the slice is thrown back into the oven, reheated, and served. So essentially the slice is cooked twice. This results in a really nice crispy crust. This is reminiscent of late night NYC corner spots. Though the Pie Hole slices aren't quite as big as in NYC.

The crust is a winner. The toppings, cheese, and sauce were not standouts, but nothing was lacking either. The slices are thin but weren't weighed down with toppings, weren't soggy, and overall were well balanced.

That said, everything else about Pie Hole is a total disaster. There is apparently no logical system in place. There was a line of maybe 8 people. I waited my turn and when I got to the counter I pointed at 3 slices under the glass that looked good. No one asked my name, or gave me a number. So I sat down and waited. After about ten minutes I went back to the counter to see if my slices were ready. I realized the guy working the counter was just yelling out the names of the slices and piling up all the ready slices on the counter. I had no idea what slices I ordered, that's the whole point of the glass case; you see something that looks good and point at it. So I just grabbed 3 random slices I thought might be mine, though afterwards I'm pretty sure they weren't.

I arrived at a brief busy moment. After the crowd cleared I had a chance to take in the atmosphere. Pie Hole is an absolute dump that would make a NYC rat blush. I used the bathroom, but quite frankly I couldn't tell the bathroom floor from the kitchen floor. If you're in the area and want a slice, best to grab it to go and eat somewhere more pleasant; like the piss-stained alley a half...

Liars with VERY slow, VERY poor service. I waited an hour and a half for stale food, a piece of cardboard shaped like pizza(pizza generally shouldn’t make crunching sounds when you attempt to chew it), and mediocre cheese sticks. This was an order that was supposed to be done in 25 minutes. I ordered ahead. Once I got there I was told it would be another 7 minutes and waited in store almost an HOUR longer. I asked them to make me a new pizza because the other pizza had been sitting forever waiting for an order of bread sticks. They gave me the same cold pizza. I called them out in it and they just threw it in the oven for a couple minutes and handed it back to me. I just had to leave with old pizza at that point, because I had already been there for so long. I drove home pretty mad. When I got home and the pizza literally crunched from being so hard, I tried to call and ask for a refund. I tried calling literally 20 times but only got a busy signal. They LIED about about making a new pizza and gave me stale pizza. Warning: DON’T ORDER AHEAD. They seemed to get walk-in taken care of pretty quickly though. I had picked up food from a different place for my kids before going in. So I ended up with two cold dinners, an hour wasted, and out $30. Save yourself the trouble and eat someplace with edible food and...

I came here for a quick bite at around 9pm on a Monday and was greeted by a bunch of very stale-looking pizza which clearly had been out for at least two hours. Being hungry and resigned to my fate, I ordered anyway.

My friend ordered a slice of cheese and I ordered a slice of pepperoni and one of the rotating menu items, the Goat, salami, pepperoncini, and onion.

Our slices were stacked and put in the oven. I was horrified. Of course my friend's slice was on the bottom and the (albeit stale) crust became crispy, but my crusts were left to get soggy in the grease present on top of the other slices. Aghast, I couldn't bring myself to say anything.

Having already paid for the abomination I waited as my pizza was gently heated in its own grease. I cannot comment on the quality of the dough or crust as mine was ruined by the time it came out but the rest of the ingredients left me unimpressed. What should have been fresh vibrant flavors from the pepperoni, pepperoncini, and tomato sauce were muddled and sad.

I think the same care that goes into reheating the pizza goes into making it - that is to say, none. Can't reheat a slice, can't make one either. Pie Hole is a...