Shipley Do-Nuts — Restaurant in San Antonio

Foods good; the lady's working are always nice. But I have to say, I will not be going back. They always run out of kolaches, so this time, I called ahead as recommend. Place my order with the guy on the phone. Pull up 10 min later and the boy working the window dosent seem to comprehend sentences. Then tells me all they have are two of what I wanted when less than ten minutes ago: the guy on the phone promised me they had them and had my order. Luckily, the lady (hopefully his trainer) over heard my disdain (I asked to speak with someone else, again, the boy looked at me as if I was speaking feakin German) and said that she was sorry for the confusion, and they had my order. Awesome, right? Wrong. I get home and instead of my 4 like I asked for. They gave me the wrong ones. Are you freaking kidding me????????? This is the last time I get disappointed by this Shipley's. Highly recommend driving the farther distance to a...

Over the last 12 years, I've always enjoyed a dozen hot doughnuts on Saturdays with my family.

For a business to survive, such a business must pay attention to how customer service is offered to each customer. In addition to enhancing customer service, a company must find ways to do better than its competitor. In my view, Shiley Donut at Wilderness Oak still has not that perfected that ability. While on the other hand, Crispy Cream on 1604 has perfected the act of drawing more customers through its delivery of hot doughnuts to every given customer.

To conclude, Shipley Donuts has two major tasks to accomplish. One, improve his customer service and two, find a way to deliver hot donuts to each customer just like the crispy cream donuts on 1604 does. Unless those two ideas are developed, I think it's only a matter of time before Shiply Donut...

Edited: I grew up going to the original location . The Shipley's locations in San Antonio have done a pretty good job. However I do have one gripe or complaint. Unfortunately out of all the donuts I don't buy, I do not buy Apple fritters from them anymore, or Boston cream. For that, I go down the street to a chain competitor. The reason is consistency and quality. I don't like eating Apple fritters that are a cinnamon twist filled with apple pie filling. Fritters are in fact what the name says, a fritter. Meaning fried and somewhat crunchy. Update: Thank you for making a fritter the way it is supposed to be! This was absolutely delicious as it implies. No more gooey apple pie filling ball of dough. You keep making them like this, and I will keep buying...