Bonpastry — Restaurant in San Diego

• NO I HAVE NOT RECEIVED A REFUND AND NOWHERE ON THE SITE DOES IT SAY THE BUSINESS WILL BE CLOSED DURING WHATEVER DAYS IN SEPTEMBER 2021 WHEN I PLACED THE ORDER ON AUGUST 25th 2021* I ordered a Tiramisu cake almost two weeks in advance of when I would need it and received an email from them 3 BUSINESS DAYS from when it should have been delivered saying they will be out of town for a catering job and then will be taking days off when I ordered the delivery for. I guess they don't look at the orders coming in? Waited til The last minute? This was a first order for us and will be our last. It's a shame because we were looking for a reliable company to do our catering but if Bonpastry can't even get one cake done, it doesn't give me much confidence that they will be able to deliver on thousands of dollars worth of monthly catering. Oh well, they missed out on great customers because they thought it was just one cake and apparently not worth their time to respond the next day from When the order was placed. They had to let a week And a half go by before sending an email saying they couldn’t fulfill my order. Now it’s too late to order from other companies for a couple of days from now ruining the occasion we ordered the cake for. What’s more irritating? Bonpastry not taking responsibility for their mistakes on this order and instead posting a response to my review with...

The whole experience from order to delivery and first bite was beyond my wildest expectations. Angelo hand-delivered the Double Chocolate Cake I ordered with warm wishes and pairing recommendations. I added a few raspberries and some vanilla bean ice cream to each slice. But it doesn't need either of those things. The cake's flavor and texture came together like a romance of chocolate and the gold flaked cookie on top blew. my. mind. I ordered this for myself for my birthday, but I may just order it for myself on the regular....

no show for my pick up. i ordered a cheesecake for a very special birthday dinner, drove around for 45 minutes trying to find them open at either location. They don't answer their phone. i didn't see any business signs either. Finally someone answered after 7 calls and told me they had been flooded, and couldn't give me my cheesecake. i asked why they didn't call me and they said the computer was in the office? Why wouldn't they at least put up a sign in a window about this? Very skeptical if this is a...