Jack in the Box — Restaurant in San Diego

Ive been here plenty of times and honestly, they have the worst service. Either an order got messed up through a mobile order or just the service they give you, there's always something. My sister and I last year had an issue and we contacted jack in the box. We received an email from the district manager to come back so they can make it right and we did. It was unpleasant having to deal with the workers even if we had the email and name at hand. Today we went back because we had a problem with the mobile app recently and had received another email from a different manager. When we went to the window the worker called over the manager and she was very rude. We explained the situation and she said she's the manager and didn't send any email.. Even after we showed her the email and that it said to come back any time or any day. Every chance she got to argue about the order, she did. It's unfortunate that in another's efforts to make up for the lack of service, there's someone who ends up making it worse. If. You can, just go to a...

It’s my day off and I needed something quick to eat . This place is right by my house so I decided to stop by . When I arrived I was greeted very kindly . I remember the 3 taco deal . When I pulled up to the window . The young lady that was helping me . I believe her name was Jessica because that’s what was on my receipt . Complete switch form when she first greeted me . This time is was very cold and as of there was no life in her . Idk what was wrong but I hope her day gets better . Nothing against her I’m sure she was really busy and had no help as she was the only one helping with drive thru. Which is odd because when I left there where like7 cars lined up. Back to my point . When I received the tacos there was nothing but grease spilling out of the bag . I couldn’t believe how much grease was still on my tacos it’s as if they just took it out the fryer and into...

Maybe it's the pandemic trauma, and while the food I ordered through the mobile app for carryout was good, I had to call by phone, waiting outside to get my order. It was only 7:45 pm when the lobby hours are supposed to be open until 10 pm. This is not the first time this has happened. This has happened on several occasions. Is this location closing the lobby earlier due to fear of dangerous people coming in at night? I get it, but the problem then causes traffic to go out into the road outside of the drive-thru. And it will cause customers who drive to wait longer if an order is not correct. I don't own a vehicle and can understand that even. If the lobby isn't going to be open, the franchise needs to make postings of that online and at the...