KFC — Restaurant in San Diego

Food: 3/5 Service and Setting: 3/5 Value: 3/5

As always, my reviews for chains focus more on consistency of the food and service. With that said, this KFC is like an unstable relative. Some days, they are super nice and give you some extra goodies and excellent service. Other nights, like my last visit, they are not so nice and are not very happy to see you. They have never totally ruined my order but I feel like my time is coming soon. I only really get the Nashville tenders from KFC and they have always been fresh and generously sauced, so no issues there.

Nashville Hot Tenders: 5/5 Though my food rating is 3/5, this particular item is awesome. For the price and its unique flavor, you cannot beat it. The oil that is used, especially the seasoning that sinks to the bottom, has a very unique smoky and savory flavor. Imagine barbecue sauce without the sweetness and a bold umami flavor. The pickles that they serve with it are awesome as well and I always ask for extra. Pro tip! If you like their green beans (my secret pleasure), toss them in with the oil and you have a literal flavor bomb. Again, this KFC never gets this wrong so order it...

Last night, I went to the drive thru of this KFC at around 7:00 pm. I wanted to order 8 pieces of the Extra Crispy chicken, but I was told I would have to wait 15 minutes. (Why? The restaurant was only moderately busy, and it was still dinner. Why didn't they have a main menu item ready?) The person at the drive thru told me they only had the Regular chicken available, so I begrudgingly accepted it, even though it was not what I wanted. I paid over $25 for 8 pieces of chicken, which, in my book, is pretty outrageous in itself. When I got home and actually opened the bucket, I was absolutely disgusted by what I saw: 8 pieces of the most nasty chicken I have ever seen, totally dripping in grease, with weird pieces of unidentifiable white matter mixed in. I don't know what the white stuff was, but it wasn't from a chicken. I have never had a more disgusting experience at a restaurant, and I will never eat at this...

I’ve been a customer for the past 20+ years, no issues, till last week orders was missing 6pieces of chicken and no gravy . Ordered 14 pieces but got 8 pieces only. Since it was a rush hours and avoiding traffic and hungry, I never even bother to come back to the store and complain about it. But then it happened again today 2/21/22, at the counter I counted the chicken and DEJAVU! 6 pieces of chicken missing! Spoke to the manager and informed him the previous missing orders and today’s order. He corrected the orders and given me extra gravy and mashed potatoes… lesson learned: always double check your orders before leaving, it’s your hard earned money and you deserved to enjoy it! Manager took my receipt (?) for inventory I guess, will go to different KFC location from now on. Chase Freedom: You made a $60.32 transaction with KFC C191001 on Feb 21, 2022...