Fancy Wheat Field Bakery — Restaurant in San Francisco

Time and time again, the store employees at this location have been rude to me and my family. They hold no regard nor respect for their customers as they are impolite, impatient and arrogant. My mother has a “VIP” card for this chain (pictured) that is supposed to give a discount on purchases, which is stated directly on the back of the card. Three times now, my mother has not been given the discount even though my mother has held up the card in view of the employees who have said they “didn’t see the card and can’t do anything now that they have rung up the bill.” I have seen my mother hold up the card within 1 ft of their faces each time this has happened. It is not a matter of me wanting a few cents back from the store but the lack of accountability and understanding that these employees have. On a note about the atmosphere, the format of the store now with the desk 2 ft from the door where you put in your order rather than the walkable aisles displaying the different buns makes the store a lot less appealing and defeats the whole image of the store being a fun, little bakery. If you’d like to try some buns from this chain, I highly recommend another location; don’t come...

I'm not really sure what the hype is about this one. The price is good and the pastries were okay but it just doesn't compete with some of the other bakeries.

It looks like they went with the covid restrictions and just stuck with them since it is only pickup now and the area to order is really tiny. There isn't a spot to see the menu from the outside so we had to look at the menu from the tiny pickup area inside and had to step away any time another customer came in to order since we were in the way when we were deciding.

Most of the options were bread or cakes so we just went with a sweet roll and a egg tart. While they were cheaper than some of the other bakeries, there really wasn't much to them and they didn't seem worth the price. The roll was just a semi sweet bread and the egg tart was an odd mix of sweet and savory.

The staff wasn't unfriendly but wasn't friendly either and the layout made it hard to ask questions.

Maybe it was just what we got but I left...

I used to come here all the time but my recent visit was just terrible. I didn’t see the cash only sign and it was clear that the person at the register was annoyed that I only had card. I asked if I could come back twice and she ignored me both times. So I just left to get some cash while thinking maybe she didn’t hear me. I came back ordered my things and I noticed that she didn’t get something I asked for. I asked for a mango crepe cake and at the time I didn’t know that she actually got me the strawberry mango mousse which I didn’t ask for yet. Then I asked for the strawberry mango mousse which she ignored then when I asked again, she said she put it in the bag. I came home and realized that she never gave me my mango crepe cake and assumed I asked for the strawberry mango mousse. I know it’s on me for not seeing the sign but I definitely did not need to be treated like that either. Their customer service was never that good but this is by far the worst experience...