I'll start off by saying that the food here is good. We got the chilaquiles and they were presented nicely and flavorful, though not super filling so I recommend getting something with it. The shrimp tacos were ok, but not super special.
Overall, the food was fine, and we were enjoying ourselves until...
Please note that I have a service animal. Prior to arriving at the restaurant, I called to ensure that service animals were allowed, and I was told they were. When I arrived, the worker, who I assume I spoke to on the phone, addressed me and asked "are you the one who called about the service animal?" I said yes, he smiled and took our order. No issue. We sat down, ate, and enjoyed the chill atmosphere for almost two hours.
Then out of no where, a lady aggressively approached our table (again, after having been sitting, eating, paid, and minding our business for 2 hours), and said that animals weren't allowed in the restaurant. She didn't identify herself, give any type of greeting, or excuse herself for interrupting our conversation. The dialogue went as follows: She: Animals aren't allowed Me: I called ahead and asked if service dogs were allowed and I was told yes She: Who did you speak to? Me: I don't know She: You didn't get their name? Me: No, I didn't ask She: Well its our policy that no animals are allowed. Did you eat already or are you waiting on food? Me: We ate and have been sitting here with no problem She: There's a sign on the door that says no pets Me: This is a service animal and obviously the guidance from the staff contradicts this statement. She walked away without giving any awareness or recognition that the dog was a service animal.
Needless to say, we left almost immediately after. It was extremely disheartening, and frankly, frightening, to be approached with such aggression and obvious disregard for the spectrum of disabilities and purpose of service animals. Further, we looked for a sign outside the restaurant, and there is nothing that says no animals, or more specifically, service animals.
Her dismissal of my needs, and refusal to let us be patrons of this business is a violation of the Americans With Disability Act which states: The ADA is a federal law which requires businesses and organizations that serve the public to allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. Examples of these businesses and organizations include restaurants or hotels.
July is Disability Pride Month to commemorate the passing of the 1990 Americans with Disability Act. The law prohibits discrimination against people with disabilities. Although 1 in 4 Americans have a disability, there is still much work to be done to achieve equity among our largest minority group.
Her behavior came off as derogatory, ableist, and discriminatory towards persons with disabilities. I would NOT recommend this business to anyone that experiences disabilities, considers themselves an ally of those in that community, or has any general compassion for humans.
This was an extremely disappointing and humiliating interaction that tarnished an otherwise enjoyable dining experience. I do not plan to return, and do not advise others to either.
Lastly, to reiterate, the woman never introduced herself, so I don't have her name, or have any idea what her role is in the establishment, but she noted she was "the enforcer." To describe her physically, she looked to be middle aged, fair skinned with shoulder-length brown hair and about 5'7. She would benefit from sensitivity, diversity, inclusion, and equity training and overall compassion, empathy and improved...
Read moreWe have a thing we do called kissing a frog, when we go to unknown restaurants. This time we got a prince. Ok, this is going to be a little biased, because of the chilaquiles, and well, the french toast too. And maybe the coffee. This place is just down from Mr. Johns where I take my shedding german shepherd. I love to go out for breakfast, so going here was just right. We got coffee, very strong, lots of flavor, not bitter. Good sign. I ordered chilaquiles because I love'em, if they are loveable. These definitely were. Good beans,great salsa, just a touch of hot. We also got a side of bacon, extra crispy as ordered, enough for both of us with some left to take home with my leftovers. The french toast rated "very good, would order again". I got my husband a breakfast burrito, which he liked very well. It was grilled so was somewhat crepe-like. Oh, and the side order of fruit is superb. Not 3 berries and half a cut up banana. Definitely worth the price of admission. Left a big tip, not just for the good service but because I really, really want to come back again. It's tiny, so go early. They have a couple of tables out front for those of us...
Read moreBest burrito I’ve had in years!
As my plane landed at OAK I got a craving for Mexican food. I pulled up Google maps and Porque no? Tacos showed up as the highest (4.7) rated place close to the airport.
I was greeted by one of the owners who couldn’t have been friendlier. I ordered a super burrito de pastor (sin arroz y sin crema) which he promised I would love. I had to get home so I took it to go. The burrito came out fast but not too fast to alarm that they were not making it fresh. I was starving so i unwrapped it as I got to my car….
First of all, they finished the burrito on the griddle and it was PERFECTLY toasted. It had this amazing almost reddish orange color. The first bite blew me away. Hot, suuuuuper fresh ingredients, and perfectly cooked pastor with little crispy bits. I actually had to get out of my car and go back inside to tell the owner how amazing the food was. Lucky for me, I fly in and out of Oakland airport often, because I am going to be coming back here as often as possible to dig into the rest of the menu. If you were looking for amazing Mexican food…look no further than Porque...
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