T4 — Restaurant in San Ramon

I used to work at the t4 location in Dublin years ago, so I decided to stop by at this location since I wanted affordable boba. Even though it's been years since I got boba at the t4 locations in the SR/Dublin area, i knew that they had to update their menu with something new at some point.

Went in today to try their Guava Green Tea. I added boba into mine. Placed my order, and waited. Cashier was pretty much on their phone every other order. I was considering going to up the Chinese restaurant next door to order some take out, but I decided to stand and watch them make my one singular drinks. There were a few orders ahead of me, and their orders came out consistently. A guy who was making drinks was pretty much also on his phone every other drink that goes into the sealing machine. In my mind I'm like, "quit touching your phone, you're getting your phone all sticky and I don't want your phone germs in my drink." I noticed the other girl making drinks was making a new batch of tea. Her hair was longer than shoulder length and NOT TIED BACK. The girl ended up making my drink because she was new and needed to learn how to make the drink. (40 guava? I think it should be 50 in my opinion.) When she was taking her time to make her drink, it was around 5pm, the shift changing time. I noticed a lot of things. The guy who making the drinks was touching his face. The employee coming in for his shift didn't wash his hands. The person cashier guy touched his face before scooping out boba for another order. The girl finished making my drink and it was sealed. I waited to see how long it took for any of the guys to realize that the drink has been sitting there at the sealer. Took the guys 2 minutes to realize since the guy who was making drinks was on his phone (literally right next to the sealer) and the cashier guy looked at his phone after scooping out the boba. The girl was cleaning up the work station so I don't blame her. The person who came in for the 5 pm shift didn't clock in yet. After watching all of this, I came to the conclusion that the usage of personal phones is worse than Dublin (based on reviews after I left 2 years ago.) The employees at Dublin would go on their phone when they finished serving all orders that were placed and cleaned up their workstation before going onto their phones. At least they finished serving the customer, not check their phones after every one drink or an order like here. Drink was alright. I prefer Ding Tea's guava green tea but there isn't one around here. Not a lot of places would have guava but this is okay. I think I'll stick to grocery store guava fruit tea in Pleasanton for now. I would only come back here if i have an affordable boba craving. Tables were pretty clean. Music was at reasonable volume. Overall, I would've given this place a higher rating if they weren't on their...

The staff at this location were extremely rude and unprofessional. The young boy offered to remake my daughter’s drink, but left out the boba that I had paid extra for. When I asked about it, they insisted I throw away the original drink to get a new one, then refused to add the boba—claiming they weren’t giving me “free boba on top of a free drink,” even though it wasn’t free. I had confirmed with them beforehand that they would include the boba, but they went back on their word. This experience showed a complete lack of customer service and integrity. I won’t be returning to this location or any T4 for...

My drink is a thai tea with no boba. I normally get ice cream or cream but they didn't have much options. Their kitchen is under reservation so I couldn't try anything but it all sounded good and their were a lot of options.

The drink isn't very sweet. I got it standard thinking it would be sweet enough since they have a lower option. It's not the best milk tea I've had but not terrible either. I'll drink it but I won't come back if I have another option.

My friend ordered a drink but was given the wrong one. They quickly fixed that and was very nice. Their customer...