sweetgreen — Restaurant in Santa Monica

I witnessed a concerning incident today at the Sweet Greens located on Montana Avenue. During my visit to purchase a salad, I observed a delivery person being treated in an exceptionally disrespectful and unprofessional manner by one of the staff members an ( African American ).

The delivery person entered the restaurant and inquired about the status of an order. The staff member, responded dismissively, stating, " NO, I do not know." When the delivery person asked if he could check on the order's status, the response was, "No, I will not.

Confused by this rude behavior, the delivery person questioned why he was being treated this way. As the exchange escalated, the staff member ultimately refused to process the order, claiming that the delivery person's perceived rudeness was the reason. From what i saw and witnesses the delivery person was not rude at all.

When the delivery person asked to speak to the manager, the staff member declared himself to be the manager and began yelling at the delivery person. Despite the delivery person's protests and attempts to clarify, the so-called manager continued to refuse service, stating with a smirk that he didn't care about any reports the delivery person might make.

The employee not only refused but also told the delivery person to "get t... f... out" in front of me. Both the delivery person and I were shocked by this behavior. The delivery person, stating he would report the incident, seemed to provoke the employee further, who then aggressively lunged at him. I was terrified by the potential for violence.

As seen in the attached photos, another employee, a Mexican man, intervened to restrain the aggressive employee. The delivery person attempted to document the incident with a photo, prompting another aggressive reaction from the employee. For my safety and peace of mind, I left the store immediately.

This incident is deeply troubling, particularly because delivery personnel often work long hours for minimal pay. To treat them with such blatant disrespect is unacceptable. As a business owner, I find this behavior abusive and demeaning, reflecting poorly on Sweet Greens as an establishment.

I left without placing my order and will not be returning to this location. Such conduct from staff members, especially those in managerial positions, is indefensible and should be addressed promptly by the company. The public should be aware of the potential dangers they may face when entering this store. Customers should not have to worry about being attacked or mistreated while trying to retrieve their...

Unfortunately if something goes wrong with your order, no one in customer service seems to care. You can’t speak with someone about it. You can text, which is fine, but they (whoever that may be) will give you some pre-written response that doesn’t address your concerns. For instance, press one if there were missing ingredients in your order. I pressed 1, the response is something like, we’re sorry you weren’t happy, please check our app for a small discount on your next order. I ordered an Italian chopped salad . It was missing one of the main ingredients, salami. The salad was mostly kale, a couple of grape tomatoes and about a tablespoon of garbanzo beans with Italian dressing. Sweet greens corporate seems to have automated everything and they obviously don’t care how their customers feel or whether they got what they paid for. The experience is beyond frustrating when something goes wrong. Fortunately I went back to the restaurant in person and the employee was very nice about it and tried to help even though their hands are somewhat tied and there’s little that they can really do. Still, they were more helpful than texting with a computer system. However, I had to walk all the way back there at night to get it kind of resolved. I was tired and still hungry at the end. But at least the person behind the counter was nice about it . I just don’t have much faith in this company. Not sure that I will...

I usually go to the Brentwood sweetgreen and the experience is wayyyyy better. Every time I come into this one they don’t mix it at all, they’re rude, ask you to tip, and the customers that are in here are snobbish and that’s coming from someone that ask what oil they cook the food in. It could be the morning or two hours before they close and consistently they have been really dropped the ball every-time. They barely even say hello when you walk in I have to speak up and even when I do twice I've had employees straight up ignore me! Tonight I was really just looking forward to a healthy meal for the end of the day on the way home and they skimped me on my portioning and 10 minutes into me sitting down to eat I had to get up and ask for the ripple fries I ordered that they explained would be done in 3 minutes and were clearly in a rush to close up even though I just ordered and TIPPED. If you've worked in the service industry when you were younger you can kind of empathize with one bad day but it EVERY EMPLOYEE every time I've been in this sweetgreen. The management is nowhere to be found each time and the consistent poor service and food quality from a company that has good intentions but definitely needs to reassess their customer service...