Subway — Restaurant in Saraland

Worst experience ever. My boyfriend ordered through the mobile app and when I got there the lady said they had not received an order. I had a screenshot of the order and showed her after she rudely said he must have put the order in at another location. She snatched my phone and called her manager and was discussing then asked for a screenshot of the payment status when it was on the first picture but anyways after showing the payment status, she slides my phone across the counter and does not say anything to me if she or isn't going to make it. The gas station clerk asked me if they were going to get me straight and I said well I hope so. Then the subway lady doesn't acknowledge me and says to the gas station lady, so the order was lost and she (me) is going to have get refunded so it's like she (me) is getting the sandwiches for free. I didn't care for a refund, after 15 minutes I just wanted my food. When she finished making the sandwiches, she put them in the bag and slid the bag across the counter and I was trying to be nice because maybe she had a bad day or her manager wasn't so nice on the phone and said hope that wasn't an hassle. She walks off and says it happens. I did not appreciate the service she gave. Next time, I'll go to...

Updated post: came here again on 9/7/22 and the girl said they were closed. It was 8:05 btw. They are supposed to close at 9 per Google. Why did I even try to come back??? I honestly think this is the store that their district manager is like “oh we know this store is a terrible store but at least someone is working it today”, meaning it’s always an issue. Apparently nothing has changed in the last 3 years since my last post. Good luck Subway bc you need it 👍🏼 . Me and my husband aren’t even surprised at this point… Last post from 3 yrs ago: TERRIBLE!!!! Don’t even try going in 5 min before they close because they will turn you away in a heartbeat!!! They have had terrible service for years and something needs to be done!!! This is...

Food could have been better tomatoes were old... Service was really good lady was very polite did not like the fact that their policy is if an online order comes on while you're there they have to take that first. Which is BS because I was there already. Staff explained and was polite about it. Corporate policy... Also their plastic bags are no longer it's paper and the paper bag didn't even make it out the door without ripping.. and the sandwiches weren't March they were...