Starbucks — Restaurant in Saratoga

The customer service of certain barristas here is terrible. It took like ten minutes for a coffee. The barrista lady started an unsolicited conversation with me without my consent and threatened to charge me for something they never charged for before. When I gave her my feedback, she started arguing back which was totally inappropriate and I responded back to her. I complained to the manager about that behavior and the policy. Thankfully, the manager was understanding and recognized that their inconsistent policy of charging customers is problematic. It’s important to treat customers respectfully and to have a consistent policy. I prefer other locations that offer better customer service and implement a consistent policy. Customer service needs to be a priority if they want to retain business. I also was stalked by a customer here and had to complain to a staff member. This Starbucks experience has not been a good experience for me. I deserve much better customer service. I plan to go elsewhere where my time, energy, and...

The baristas are great, I've only been a few time and when I order, they seem to know my drink. Unfortunately, I don't think the girl making the drinks is always on her game in the morning. A few days ago I ordered an iced macchiato and she made it hot and today I ordered the same and had to watch her to stop her from making the same mistake, only to be given one shot of espresso in a venti drink... The equivalent of drinking favored milk. I know it gets busy when drinks are backed up and that the cup I bring in is insulated (for this I excuse the hot vs. iced confusion) but not knowing how many shots to put in a drink is kind of crucial to properly...

It is beautiful in this Starbucks. Lots of parking and lots of glorious places to eat, sit and enjoy the inside and outside. Staff very friendly. This is the largest Starbucks I have ever been in, bar none. I enjoyed sitting in here and their coffee is the greatest. The lattes are made perfectly. This shop has expert baristas. A lovely place to go anytime of the day. They open at 5:30 a.m. and they are ready to greet you with a big smile and a fabulous cup of coffee. The barista was happy I was taking pictures and was glad I was doing a Google review. A must visit if you wish to enjoy the lovely surroundings with a delightful and...