Arby's — Restaurant in Satsuma

Apparently I HAVE to give one star in order to give a review, I don't like it, but it is what it is. Here's my experience: Upon entering the restaurant, The one employee that was tending the counter was currently serving a drive-through patron. From my vantage point I could clearly see the drive up ordering station (It's a strange drive-through). So I waited patiently for about 2 minutes. When the employee was finished serving the food to the person at the window, she proceeded to ask me for my order. Half way through the first word of my sentence she walked away, and said "Welcome to Arby's may I take your order". I then glanced over to see that a vehicle had arrived at the drive-up ordering station. She had not even let me finish ordering, and wass already gathering items for the drive-up customer. I spun around, and walked out. I was very tempted to go through the drive through, but decided instead to contact Arby's headquarters online. It has been 2 months, and still HAVE NOT received a "Sorry, this is an exception, not a rule, please accept our sincere apology, blah, blah blah" letter, email or call as of yet. I don't expect one, and will always drive past an Arby's. It's bad...

Ask for napkins, Arby's sauce anything else you might need with your meal, Checking my feedback from owner, There was a assistance or the Manager in business when I was at drive thru window you should know already 1st Hand about everything else going on inside Arbys 2 other people came to both locked doors bc y'all closed inside after covid-19 was way in effect, Now it is not mandatory to wear mask but I do and majority people still do for respect, I don't eat in my vehicle , be great to open doors for business bc I'm positive it helps the business but it cost to have employees on site and some people need work, please let me know when the establishment is open once again it would be greatly appreciated, and for the assistant Mng you walk right past one girl pecking on her cellphone and said nothing about it, she does handle the food wrapped to put in a go bag with handling the things I had to ask for which is really unacceptable for the health department of Food, sorry I didn't put names or pictures, maybe if a next...

Hard to fathom that the "kid" taking orders on 8/28 @6pm is who the mgmt of this business allows to interact with customers. The "kid", took my order, stated what I owed and walked away to bag another order. I put my cash down and he returned to the register and said, verbatim..."You must not want to eat, don't throw your money at me, you can put it in my hands, but don't throw your money at me!". The "kid" then turned and walked to the prep line in the back. I obviously took my cash and left. I spoke to the mgr at Pilot and advised her of the incident and she said "complaints are almost daily for that exact individual". My complaint will not go any further than this post. Based on the mgr statement, this is a regular occurrence with this one individual and nothing has been done as of yet....good luck Arby's mgmt team with the below subpar "kid" you have chosen to greet...