Victor's Italian Restaurant — Restaurant in Saugus

Let me start by saying I really don't like to leave bad reviews...but I believe in leaving 100% honest reviews...

I gave Victor's Italian Restaurant 3 chances, Each time was not good!

I'm Sicilian (from Palermo, Sicily) so, I know how to cook and how to make an amazing sauce. There's no way the cooks are Italian or Sicilian...

Today (November 2022) we ordered Chicken Matteo & Chicken Parm without pasta and a side of meatballs.

Chicken Parm: The chicken itself was ok, not great but ok. The chicken was literally swimming in sauce. And, the sauce, let me tell you about the sauce...absolutely awful!! The sauce was kind of chunky but also watery...it tastes like a cheap grocery store jarred sauce...but just tomatoes, no herbs, seasoning or spices, literally just tomatoes. The sauce is very very sweet and left a lingering sweet taste in my mouth (I only tried a bite and I spit it out, I can still taste the sauce!).

Meatballs: the meatballs were like a dense sponge...they look like frozen meatballs. Absolutely no way they are homemade!

Chicken Matteo: This meal looked like it would be decent, but it was disappointing to say the least... It looks like some pieces of chicken are breaded and others are not. The pieces with breading were soggy but the chicken itself appeared cooked well. (I took 2 bites of pasta and just couldn't eat it). The pasta (ziti) was a little hard, it could have been cooked an extra minute or two. The sauce was mostly oil with some seasoning and it also had sweet taste...and an underlying taste that I can't figure out. The artichokes were good.

Bread: The bread was amazing! Very fresh and soft, perfectly baked!!

The Staff has always been very nice and pleasant when I call to order.

I gave this place a few chances because every cook/chef is different and once in a while a restaurant can have an off day... But, after 3 times...I'm done! I will not be ordering from here again!

Looks like we will be having cereal for dinner because it's too late...

2 weeks ago I ordered a Chicken Picante and it was excellent. Today I ordered 2 and had it delivered. The sauce was totally different, not even close to what it's suppose to be. So I called and a Mike answered the phone. I told him what was going on. He went and spoke to the cook and came back and said to me "I spoke with the cook and she said made it right, maybe she had an off night". I told him the sauce is not right. It's different not even close. He became silent and didn't say anything. I asked him, if he was still there and he said yes. I asked if I can have my money back $33.00 and he can have his food back. He said "No No No, we don't do that". He was very arrogant. I asked for a Manager and he said I am the manager. I could not believe that he was so unprofessional. He should not be dealing with the public. NO CUSTOMER SERVICE what so ever. To bad, because I was a new customer, that did not last long. BUT GUARANTEED, I will be passing this information forward on social media. ...

Rapper Review!

Hello all! Local guide here with a WELL DESERVED review! This is a tiny spot in Saugus that I have been driving by for years and FINALLY decided to try off the recommendation of my father. What a GEM! The food was REALLY good and fresh. We ordered the Shrimp Sciampi and Veal Parm with Raviolis. Everything was fresh and the Veal is not frozen, you can tell it is done from scratch. The parking situation is very tough as the place is on the corner of a hill with no parking lot and Saugus police hand out tickets for street parking. There's a sign indoors warning the customers as well about tagging. It's very small, only 3 tables inside but the food was so good. That's all that matters to me. The portions were very generous and the bread on the side is very fresh. This is worth going to! They have been featured on Phantom Gourmet for good reason! The lady working the counter was very upbeat and nice. Will definitely...