Cool Mirchi — Restaurant in Schaumburg Township

Came here on 9/3/2017 for dinner. The food was good, but the worst service I have ever experienced in any Indian restaurant! I wish I could give no star rating. The server took the order, delivered us 2 plain naans instead of 3 butter naans! Then we ordered 2 more butter naans to finish rest of the subji, took 20-25 minutes to deliver after asking for it several times! Our subji had gotten stone cold by the time second batch of naans arrived! When we complained about this with the server and the manager, only answer we got was "sorry, this happened because we were very busy" and blamed the kitchen staff for everything (naan situation and late delivery of naan) instead of taking a responsibility as a whole restaurant. The manager was not interested in what we say at all, he was more interested in answering phone call orders! Also, we noticed they were smiling the whole time! not sure if that was a nervous smile or sarcastic smile! We could see that the restaurant was very busy today and they were receiving calls for lot of take out orders, but that doesn't excuse our experience with the restaurant today. The server who took the order from us in the beginning never showed up again to check on us if we need anything else or even to refill water! All the staff was very busy with greeting the customers who walk in, seat them, take the order, then disappear! We saw at least one more family getting agitated by this type of service. Even after all this complain we still ended up paying for 5 butter naans! We hope they train their staff, learn customer service and skills to listen and respect the customer. Once again good food, but very...

I am writing to express my deep dissatisfaction with the food I recently experienced at your restaurant. If possible, I would give “ZERO” stars for the quality of the food you served.

The quality of your naatu kodi biryani was extremely poor. This is the second time I’ve experienced a bad smell from the same naatu kodi biryani, which was clearly stale. I had already informed the restaurant about this issue, yet after waiting for an hour on New Year’s Eve, I was served the same kind of stale food again.

Waiting for an hour only to receive biryani with a foul, stale smell is completely unacceptable. When I opened the box an hour after returning home, the smell was overwhelming.

This experience has left me frustrated and disappointed. It is incredibly disheartening to witness such negligence, especially on an occasion as important as New Year’s Eve.

Even more disappointing is that, despite my prior complaint, the restaurant still served the same bad-quality food. This reflects poorly on how the restaurant maintains its food standards and handles customer feedback. I hope you will take this feedback seriously and take immediate steps to improve the quality of your food...

Visited once on a weekend for lunch buffet which was not that great for the amount charged. Rasam is good, dosa is also good n crispy, upma was also good - overall rating of 4 Appetizers - idli is ok, onion bhajia is not cooked properly as u cud feel the sticky flour, mendu-vada was below par, sambar is ok Dishes - They had pooris which were already bit hard and crispy. Poories are always required to be served directly else if u keep them in buffet they are going to be hard. I cudnt eat them with the dishes as it was very hard to eat like a normal roti/naan. Had no other choice in terms of Naan. They had Daal-tadka which is good (though I like daal tadka bit liquid and not too dried up). paneer curry-cudnt taste it due to the poories. - due to poories overall rating remains 3 Rice- Veg biryani tasted very good, White rice and daal tadka was good, except that white rice cud improve in terms of its softness, they also have gobhi pickle - overall rating 4.5 Dessert - they had Rass-malai which was good, Fruits, custard-didnt try, curd-rice didnt try as don't like curd. - overall rating 4 overall rating 3 due to...