Dunkin' — Restaurant in Scranton

🚨 the owner needs to read this. First off I got to all the Dunkin’s around here for years! Often multiple times a day. I love the Dunkin down the road and you’re staff after 6pm is amazing (as of Jan 2025). 2 weeks ago the regular Dunkin down the road didn’t have Carmel so I thought let me go to this one (we go after work everyday and never had a problem. 7am I get my normal large ice 3 Carmel 2 cream 1 liquid, the cup is not full to the top (about an inch or so) so the coffee is too sweet. Ask the manger Michelle to pls give me a little coffee to add so it will taste right. She proceeded to say no we will remake it- I ask can you just take it and top it off. She says no. Mind you all the other Dunkin’s do not give me an issue with this for all the years I’ve been going to them. I’m paying for something a certain way and remaking it is just a complete waste and honestly I’m trying to make it easier for them to get the line moving. At 7am I have to get to work I don’t have time to argue with this horrible manager who shouldn’t be working in customer service with her attitude tbh. So I tell her fine I have k cups at work and had to fix it myself. Proceed to today (2/2/25 1:30pm), we go through the line and agian the hot coffee and ice coffee are NOT filled to the top, so they are sweet. Go though again ask for coffee to add and they say they will remake THE WHOLE THING. Pull up to the window and the girl there is super nice and explains the can’t give me an inch or two of coffee to fix it myself and they can’t add extra coffee so I take the remade coffee. So I understand you can take back the old one which would have been perfect if it was filled right, just to dump THE WHOLE THING? The manager Michelle is standing there being as rude as before saying she can charge me a dollar for the cup with a little extra coffee?!?! If this is indeed the policy then it’s a huge waste of time and money for all involved. Like I said the evening/ night staff are amazing and as long as you have a manager with zero customer service skills working during the day i won’t be going there and I feel sorry for the nice ones working with her. I spend HUNDREDS of dollars at these Dunkin’s around the area and as the owner you should re consider your policy for remaking coffee that’s a tiny bit too sweet. Have a...

This location has gone noticeably downhill in both efficiency and customer service. I stop here frequently before my night shifts, and almost every visit comes with an issue: orders made incorrectly, missing items, or mobile orders not prepared in time despite being submitted well in advance (I live in Green Ridge and submit the orders before leaving the house). It has become a consistent problem. Tonight, 11/03/25, was beyond ridiculous. I placed my order at 10:08 PM, and by 10:35 PM, I had only received my sandwich. My latte order was not fulfilled, there was no apology, and no sense of urgency from the staff. I was told to park and wait, and I waited for twenty minutes before leaving. The level of professionalism this location once had has completely deteriorated, and it’s deeply disappointing. I just wasted $6 on a latte I didn’t even receive. ...

I go through this Dunkin donuts at least 3 times a day. So I got pretty relaxed with the staff. And alot of the workers are female. I'm just as relaxed with the male staff. I know there names also. Just as my character in life is to be kind. My heads up to any person going to this establishment do not compliment anyone with thank you honey. Or thank you sweetie. Or the big bad redhead assistant manager will tell you to not be so kind. So I think they respond to arrogant and disrespectful people. I have never been humiliated more in my life for being a nice person. The second shift are Great people. They know my order when I pull in. I tip almost every time I drive through. I'm going to talk to there higher ups. I read another post I don't know how this woman still has a job after spitting in...